Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

I purchases 3 spacers and 3 cleaning… I purchases 3 spacers and 3 cleaning kits i recieved on cleaning kit and all spacers were in 1box instead of individual. I gave them a call and they were VERY helpful and kind. Sent me the other two kits and extras boxes and i recieved the very next day with a personal note. Thank you so much. Will definitely buy again from here!!! Happy Holidays Everyone

Pandora Ring I ordered a Pandora ring that was my daughter’s favorite ‘lucky’ ring that she had lost. She was beside herself. The ring was retired at Pandora. URBANfusion was the only place that we could find it. The price was the same that Pandora charged. The order came in a timely manner and I am forever grateful.

I was disappointed to receive an email… I was disappointed to receive an email a few days later that 2 pieces I ordered they didnt have after all and a refund was being issued. While I'm glad for the refund had I known that the website merchandise wasn't up to date I would have ordered my pieces from another store because they were in a end of year sale. By the time I received email I couldn't t find them anywhere else.

Wonderful I bought this bracelet for my granddaughter who goes to Temple University. I ordered it on Tuesday and received on Wednesday and when they received the order they called r inform me that the finish I ordered was not available and did I want to change. The bracelet is very nice and the customer service is terrific!