Nice experience! First time buying at Urban Fusion and it was really nice (I found them because I was looking for a charm that was out of stock on the official Pandora website and as a authorized seller I could find the charm and the same sale that was happening at the time). Fast free shipping, in 3 or 4 days I received my Pandora charms. I had to return one of my items because I bought the wrong size and they promptly sent the return shipping label. I will definetly buy again with them.

Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

Pandora Ring I ordered a Pandora ring that was my daughter’s favorite ‘lucky’ ring that she had lost. She was beside herself. The ring was retired at Pandora. URBANfusion was the only place that we could find it. The price was the same that Pandora charged. The order came in a timely manner and I am forever grateful.

My first purchase from Urbanfusion My first purchase from Urbanfusion. I received my Pandora charm quickly. Very good service. I’ll place another order one day soon.

I enjoyed going to cherry hill mall but… I enjoyed going to cherry hill mall but because I have a 24 hour Daycare I don’t always have time to go to the store and I am very upset I had to miss the recent sale after shopping on line and then couldn’t put my order in because my card don’t have an expiration day and month. I had a 600 dollar order and I’m mad cause I couldn’t get any of my items. I think you guys need to change that because I have plenty of store credit cards that don’t have expiration dates but I’m still able to use them so can y’all please fix that or there won’t be no need on me having a pandora card