I was disappointed to receive an email… I was disappointed to receive an email a few days later that 2 pieces I ordered they didnt have after all and a refund was being issued. While I'm glad for the refund had I known that the website merchandise wasn't up to date I would have ordered my pieces from another store because they were in a end of year sale. By the time I received email I couldn't t find them anywhere else.

Customer service is horrible Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.

Snobby Employees! I went to this store two seperate times, both times I was completely treated like an outcast, the staff acted like they were so much better than me and constantly had their noses in the air. When I told them my price range was $60 and under, two employees turned to eachother and laughed while one rolled their eyes. When I finally checked out the woman behind the counter handed me the bag like I had a disease or something. Totally uncalled for and the absolute WORST customer service I have ever seen. Never coming back here and neither will my family after this incident.

I ordered two lovely Caldera soaps in… I ordered two lovely Caldera soaps in glass containers. One of the soaps was broken upon receipt. Emailed immediately to the contact listed on my order via PayPal. I also emaied pictures of the broken goods. Items were poorly packaged. I am very surprised both glass containers were not broken as packing materials were very sparse for the box they used for shipment. I am unhappy they have not gotten back to me to send a replacement or provide a refund.

Nice experience! First time buying at Urban Fusion and it was really nice (I found them because I was looking for a charm that was out of stock on the official Pandora website and as a authorized seller I could find the charm and the same sale that was happening at the time). Fast free shipping, in 3 or 4 days I received my Pandora charms. I had to return one of my items because I bought the wrong size and they promptly sent the return shipping label. I will definetly buy again with them.