They are still nice and professional people in this world...Michelle was very professional and… Michelle was very professional and wanted to help. It was a pleasure to be taking care of by her. It was contrary to my first experience when I contacted your company about 2 missing tiles. First person was not helpful at all. It made me feel like there is nothing else she can do. But not Michelle. Thank you for making me believe that company I spent $1600 with has employees who care. I appreciate your assistance today very much, Michelle.

Best customer service! Your representative went beyond his duties, at least I believe. Very courteous and helpful explaining pricing, but above all with getting the design pattern for my even though I should have done it on the Webb site. Afterwards he followed up with a phone call to ensure I understood and to provide additional help if needed. Great job! So far, its been the best customer service I have experienced this year. Thank you

Fixed the issue right away. I ordered an item in Jan. and initially was told it would ship in early Feb. On 2/9 I received email saying my item was no longer available and asking if I wished to switch to a different color. I said yes, switch the color. I never received any further communication from the company. I felt like my order went into a black hole. However, when I called the customer service rep was very efficient and resolved the issue immediately.

After many attempts to find my order After many attempts to find my order. The last customer service representative took great care of me. She as professional, kind and patient. I don’t like the live chat because it’s not a real person and I never received a follow up when leaving a message as suggested. I missed a deadline and lost money after no communication in my initial order. I do love the product but please work on communication.

Kevin was fantastic to work with Kevin was fantastic to work with. When calling with a question about shipping time, he not only answered my question but offered to help place my order over the phone. I've received notifications that the flooring is coming early this week, earlier than expected, and I am excited to see how it looks in our trade show booth!