Great Install, poor communication Our installer treated us like family. His care for our home during this process way above what we expected. The flooring installation looks amazing. Only issue we had was the extra cost that was added for new plywood underneath. We understand you cannot see what is there until the flooring was removed, but, what we paid extra versus what we were verbally quoted as 'worse case scenario' was a difference of over $2000. It is our fault for not requesting written bid for 'worse case scenario' instead of being quoted after we are already started on the job. I feel it is more beneficial to customers to have a more formal bid that includes cost of all known charges, especially if you already have the square footage of the area. At least an estimated addition to install charges. Besides that, we love the new flooring! I will strongly recommend Michael the installer to anyone I know.

The staff was very helpful and the … The staff was very helpful and the install was professional and flawless.

I am working with Carpet One and… I am working with Carpet One and putting in my order. I am impressed with the help and communication, but I am quite surprised that they require 75% cash up front from individuals with excellent credit.

The Mount Vernon Carpet installer The Mount Vernon Carpet installer, Michael, did a fantastic job with our basement floor. He was very careful to prep the floor and take the time to get ready for the vinyl install. Michael was thoughtful, considerate and conscientious about his time in our home and was a delight to work with. Michael was exceptionally meticulous and didn't want to leave anything undone or done poorly. Our contacts with Larry were also very favorable. He was very patient and thorough about the business part of this job and also advised us when needed about our best possible choices for the work we had done. Thank you to both of these men for making our basement "re-do" a very successful experience.

Gold Standard! We interviewed 7 companies and we could not even consider using anyone but Mt Vernon Carpet One! Patient, kind, understanding and put up with me! Larry Henderson not only answered our questions but indoctrinated us on the ins and outs of our remodel. All I can say is if you go with any one else you have been warned! Unbelievably a great experience! Thanks so very much for such a wonderful outcome! We could not be happier! As always, punkin