Poor workmanship, destroyed our kitchen Carpet one's installers did a very poor job to the point that the work needs to be done and the product replaced. Carpet one's response: "not our problem".

Flooring sales and installation Our salesman, Morgan was extremely knowledgeable about the flooring products, kept us informed every step of the way, and truly wanted us to be completely satisfied with the product we purchased. The installers were on time, respectful, and did an amazing job installing our beautiful floors. They also cleaned up after themselves, which was much appreciated. My husband and I would recommend Carpet One to our family and friends. Thank you.

Great Install, poor communication Our installer treated us like family. His care for our home during this process way above what we expected. The flooring installation looks amazing. Only issue we had was the extra cost that was added for new plywood underneath. We understand you cannot see what is there until the flooring was removed, but, what we paid extra versus what we were verbally quoted as 'worse case scenario' was a difference of over $2000. It is our fault for not requesting written bid for 'worse case scenario' instead of being quoted after we are already started on the job. I feel it is more beneficial to customers to have a more formal bid that includes cost of all known charges, especially if you already have the square footage of the area. At least an estimated addition to install charges. Besides that, we love the new flooring! I will strongly recommend Michael the installer to anyone I know.

absentee owner's successful carpet installation We needed to get an Anacortes house ready to sell after holding an estate sale. Our challenge...we live out of state and could not be at the house during any renovations. An on-line search brought up Mount Vernon Carpet One as highly recommended. All our arrangements (contract, old carpet tearout, floor sealing, carpet selection, installation) were via email and phone. Our realtor shared photos of the installed carpet - a beautiful job, done exactly in the time frame we had requested. Thank you, Larry Henderson, for your great service..

Gold Standard! We interviewed 7 companies and we could not even consider using anyone but Mt Vernon Carpet One! Patient, kind, understanding and put up with me! Larry Henderson not only answered our questions but indoctrinated us on the ins and outs of our remodel. All I can say is if you go with any one else you have been warned! Unbelievably a great experience! Thanks so very much for such a wonderful outcome! We could not be happier! As always, punkin