Flooring in Friday Harbor The installers (both carpet and hardwood floor) were great. The first batch of wood was flawed, which was the fault of the manufacturer. Our salesman (Larry) did a great job of making things right.

Had to coordinate with multiple … Had to coordinate with multiple individuals, as apposed to one project manager, to get the complete job done. There was also some lack of subcontractor communications with customer, times when job to be accomplished or when they were going to arrive late. In the end, the new kitchen and dinning room is beautiful and more functional than before thanks to the help of Ronda, Cecil and Kristin.

Mount Vernon Carpet One has excellent… Mount Vernon Carpet One has excellent customer service all the way through the process. They asked thought provoking questions and aligned us with multiple local professionals the job required. They managed our flooring project down to the detail. The carpet and flooring installer took great care of the area and cared about the end result. We will be calling on Mount Vernon Carpet One for our next project for new countertops.

Flooring and Tile We had our first floor redone and some tiling done around our fireplace. We worked with Tanya and she was very helpful and promptly responded to all of our questions! We felt we had to do a bit more homework on our end and coordinating with a lot of different individuals, due to the fact that we didn't start the project with a construction company. Also, like another reviewer, I felt there was some lack of communication between technicians and the main office (confusion about installation dates, aspects of what jobs to complete...). After inquiring, these kinks were ironed out and were quickly remedied. The two gentlemen that put in the floors were very fast and efficient. We failed to protect items on counters and in closets, so there was a lot of dust to clean up. However, we were very pleased with the end result. So, the dust was easy to overlook. The tiling technician did a very nice job as well! All and all, it was a great experience. I'd recommend using this company for your flooring projects.

Great Install, poor communication Our installer treated us like family. His care for our home during this process way above what we expected. The flooring installation looks amazing. Only issue we had was the extra cost that was added for new plywood underneath. We understand you cannot see what is there until the flooring was removed, but, what we paid extra versus what we were verbally quoted as 'worse case scenario' was a difference of over $2000. It is our fault for not requesting written bid for 'worse case scenario' instead of being quoted after we are already started on the job. I feel it is more beneficial to customers to have a more formal bid that includes cost of all known charges, especially if you already have the square footage of the area. At least an estimated addition to install charges. Besides that, we love the new flooring! I will strongly recommend Michael the installer to anyone I know.