I live in the Dominican Republic and … I live in the Dominican Republic and purchased 9 rugs for about 5000 from Mina. She shipped them to my forwarding company in Miami. I must say that all the rugs are beautiful and in the best condition. I will buy more form her and highly recommend. Ed Dominican Republic.

Ordered five rugs which look even better in my home than on the website. I ordered five rugs from Rug Source during their Valentine's Day promotion - Three are used Persian rugs 30 to 50 years old, so I looked carefully at the photographs and descriptions before buying, and only bought items described as being in Excellent condition. The rugs arrived within a week, nicely rolled in thick plastic packaging. Everything is exactly as described and shown in the photos. The used Persian rugs are beautiful, soft, and in perfect condition with no stains or obvious wear - they really look almost like new. I even asked the vendor if they have any idea where they have been for 40 years to be in almost mint condition - no response as yet. So, a very good experience, and I expect to buy more.

Poor Experience Purchased two rugs, neither of which were right for my home and looked more faded / damaged than expected. I requested a return and sent both rugs back. Weeks later I followed up and the seller tried to say I returned them after 30 days. After sending proof that I had dropped them off before 30 days, they ghosted me. Thankfully I was able to file a dispute with Paypal and finally get a refund. Terrible customer service and they try to make money by scamming customers.

Best customer service. Kudos to Mina and staff. I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort! Barry Omaha, Nebraska December 2021

I purchased a 10' round oriental rug … I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!