Good fellows to do business with. I ordered a rug I really liked and it arrived promptly after payment was made. Also description of rug required professional knowledge only available if you are buying from people who know their rugs as well as these fellows do. Sincerely. Mike & Frosty. Astoria. Ore... ..

Good Return Experience for me Okay, I don't want to say anyone with a bad experience is not correct. However, I just ordered a rug (Sept 2023) that wasn't right for the room, and returned it, and they could not have been more helpful/honest in my particular case. The return was straightforward and easy. And actually, the rug was really nice and a good price, it just didn't work in the room.

I purchased a 10' round oriental rug … I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!

Best customer service. Kudos to Mina and staff. I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort! Barry Omaha, Nebraska December 2021

Ordered five rugs which look even better in my home than on the website. I ordered five rugs from Rug Source during their Valentine's Day promotion - Three are used Persian rugs 30 to 50 years old, so I looked carefully at the photographs and descriptions before buying, and only bought items described as being in Excellent condition. The rugs arrived within a week, nicely rolled in thick plastic packaging. Everything is exactly as described and shown in the photos. The used Persian rugs are beautiful, soft, and in perfect condition with no stains or obvious wear - they really look almost like new. I even asked the vendor if they have any idea where they have been for 40 years to be in almost mint condition - no response as yet. So, a very good experience, and I expect to buy more.