I purchased a 10' round oriental rug … I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!

Inaccurate description of product and terrible customer service I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.

Rug Source exceeded expectations for service and carpet quality. I love my new carpet! I'd been searching for a specific size and colour at retail outlets in Canada and also online. Nothing found until Rug Source. Their email responses were friendly, speedy, and clear. They honoured my request to ship at a specific time. Beautiful high quality carpet, very competitive price and terrific Customer Service. Highly recommended.

Best customer service. Kudos to Mina and staff. I return one of several rugs I purchased but Fed Ex list it. The rug source honored the refund for another rug that I really like with free shipping. Outstanding effort! Barry Omaha, Nebraska December 2021

I used to love this shop I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though. But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.