changed light free of charge When I couldn't figure out how replace the light in the lamp, Cocoweb fixed it for me free of charge.

Good quality light pole kits! I bought some heavy duty light poles. They were not as heavy as I had hoped but I am very satisfied with them. They look great and they seem to be of very high quality. Accidently hit one and it broke off. The repair was very logical and they posts came apart and we were able to reassemble them. The guy that did the most work commented several times about the quality of the kits. I looked long and hard for light kits and these are sweet!!!!

Items came with missing parts and I… Items came with missing parts and I cannot get any communication from them!!! Awful experience!!!

Buyer beware Buyer beware, Cocoweb products have this ENORMOUS branding on the visible mount. If you were planning on putting anywhere visible, all that visitors will see is this writing. Additionally, the products are made from a cheaper soft metal. Lastly, I would be cautious of dealing with this company. When I returned the items (due to abnoxious branding) they accused me of not returning items, and charged me a ~$200 restocking fee. Would highly discourage buying their products

I purchased a picture light and in… I purchased a picture light and in moving from one house to another I lost the transformer. Gabriel from Cocoweb called me right back and personally took a replacement transformer to the UPS for overnight delivery to my new home, as Cocoweb's deliveries had already left for the day. The transformer arrived early the next morning, and just in time for the electrician who was scheduled to come and fix some electrical issues in my new home. Thanks to Gabriel I did not have to pay for another electrician visit because the transformer was there waiting for my electrician to use in reinstalling the picture light. Fantastic customer service!! Very pleased!!