The product is good - the service is terrible The product is good, but the service is awful. They did not deliver the corresponding content in the package, they never apologized for it. They said they would send the missing part, I never heard again after 2 weeks. They did not fill in the right address for initial delivery and I had to track and chase the package myself, they never apologized for it. Too bad their level of service is affecting the whole experience. This does not make me want to buy again there and I do not recommend the process.

Great lighting products and selection! I purchased our LED desk lamp and piano floor lamp from Cocoweb and can not be more satisfied with my purchase. Their customer service is nothing short from phenomenal,

I purchased a picture light and in… I purchased a picture light and in moving from one house to another I lost the transformer. Gabriel from Cocoweb called me right back and personally took a replacement transformer to the UPS for overnight delivery to my new home, as Cocoweb's deliveries had already left for the day. The transformer arrived early the next morning, and just in time for the electrician who was scheduled to come and fix some electrical issues in my new home. Thanks to Gabriel I did not have to pay for another electrician visit because the transformer was there waiting for my electrician to use in reinstalling the picture light. Fantastic customer service!! Very pleased!!

Buyer beware Buyer beware, Cocoweb products have this ENORMOUS branding on the visible mount. If you were planning on putting anywhere visible, all that visitors will see is this writing. Additionally, the products are made from a cheaper soft metal. Lastly, I would be cautious of dealing with this company. When I returned the items (due to abnoxious branding) they accused me of not returning items, and charged me a ~$200 restocking fee. Would highly discourage buying their products

Excellent Quality I purchased two Barn Lights from Cocoweb a few months ago to help light up my front porch. I must say I was pleasently surpirsed by the quality of the barn lights and they just look stunning. I would highly recommend.