The product is good - the service is terrible The product is good, but the service is awful. They did not deliver the corresponding content in the package, they never apologized for it. They said they would send the missing part, I never heard again after 2 weeks. They did not fill in the right address for initial delivery and I had to track and chase the package myself, they never apologized for it. Too bad their level of service is affecting the whole experience. This does not make me want to buy again there and I do not recommend the process.

Great lighting products and selection! I purchased our LED desk lamp and piano floor lamp from Cocoweb and can not be more satisfied with my purchase. Their customer service is nothing short from phenomenal,

I have purchased 6 picture lights in… I have purchased 6 picture lights in the past few years, service was good until now. They changed the shipping address from what was on the purchase confirmation and invoice. They want to charge me to contact the shipping company and have their error corrected. Once I pointed out to them that this was not my error, but in fact theirs they stopped communicating with me (email communications) and continue to ignore several emails that I have since sent. ..I still have not received my light. Disgusting approach to dealing with an error that they made.. terrible customer service.

Don't Purchase!! Terrible quality!! I would agree terrible. We built a horse farm & heard great reviews about there products. Several thousand dollars later. Most do not work. I call there customer service & they send out replacements. Then those do not work. Save your money. Buy a better product. Sad thing is that these fixtures were not cheap to begin with. Not to mention the costs to have an electrician put up the replacement photocells or fixtures just to not work again. GARBAGE!!!

Great company and great customer service! This company has helped me out greatly with my interior design needs. I required a picture light for one of my clients project and Cocoweb supplied the necessary support and work to get it done smoothly! Great customer support and communication!