I don’t understand the low rating here I don’t understand the low rating here? Not only did the plants I ordered arrive in perfect condition but one that got delayed in transit and arrived in pretty poor condition was replaced immediately, no questions asked. Thank you again Alex D. For taking care of me!

DO NOT PURCHASE FROM THEM DO NOT PURCHASE FROM THEM. Ordered two plants for Mother’s Day going to two different locations and both arrived in horrible condition and promptly died. When reaching out to customer service they could only do store credit and were unapologetic. Their plants are overpriced to begin with why would I repurchase from them. If you want to send a dead plant to a family member this is the company for you.

Wish they shipped product with the same urgency they processed payments. Disappointing. Edited to say they were very fast to grant my refund and they auto-sent a letter explaining why and offering a little credit toward a future purchase. Thank you Kristen! Just another company very quick to process your payment and then full of well-meaning excuses why they can't ship when they promise. My order #770732 is still processing today (Sunday), when it should have sent "within" the week that just ended. It seems customer care tried, they responded fast to me at least. This isn't a complaint about them or even the shipping/packing guys. I'm sure people work hard and simply don't have the right resources or policies company-wide to make good on the expectations they set. Another late gift and dissapointing service I'll never try again.

I ordered 2 hanging plants for Mother’s… I ordered 2 hanging plants for Mother’s Day. I even paid for quick shipping. Neither my mom or mother-in-law received the plant. I emailed support about both orders and did not hear back. Update: bloomscape refunded me on both orders. I appreciate their quickness on rectifying this.

Awful company Awful company. Where to start? Plants were delivered literally upside down. So that’s a solid hour clearing up soil from the house once we unpacked. Plants were also seemingly half dead. Oh, right, and they came with flies/mites. Customer service is non-existent. Avoid. Just go to your local garden center.