Great Customer Service I ordered a large tree in a planter which arrived a few days after the expected date, damaged, and with a broken pot. However, this is not Bloomscape's fault, as it was delivered (and left on the truck for days) by UPS. Bloomscape was incredibly responsive, friendly, and offered several options to correct the situation. You can't really ask for more from a company! Would've give 5 stars , but I do need to find a new tree locally...

Awful company Awful company. Where to start? Plants were delivered literally upside down. So that’s a solid hour clearing up soil from the house once we unpacked. Plants were also seemingly half dead. Oh, right, and they came with flies/mites. Customer service is non-existent. Avoid. Just go to your local garden center.

Subpar and Declining Customer Service I've purchased a lot of plants from them in the past but the past couple orders have been really subpar. The shipping is not as good, so the plants or often damaged. Recently had an order that arrived with multiple wilted stems (probably 30-40% of the plant) and customer success offered a $15 off coupon code and made me jump through so many hoops it wasn't worth it. The pots are really subpar and look and feel like cheap plastic (TheSill has vastly better pots) so if the plants aren't thriving its not worth it. Way better to just buy from a local plant store vs. Bloomscape.

Had a minor problem with my bird of… Had a minor problem with my bird of paradise arriving with a damaged leaf. Francesca reached out and resolved my issue, ordered numerous plants with Bloomscape and many other online sellers and Bloomscape always arrives bigger, greener and healthier than any other company. Top notch!

I used to love Bloomscape I used to love Bloomscape, I have some thriving plants from 2021 that really helped my houseplant collection grow. Now, they ship from Costa Farms, which intentionally do not but from as the plants come unhealthy, root bound, and often with mites. I bought a Money Tree from Bloomscape last month. I saw it was coming from Costa Farms and reached out to Bloomscape who simply did not respond. The tree is already wilting, losing leaves, and just generally looks unhealthy. I’m going to try to save it, but I wasn’t trying to pick up a rescue. For the price, it ought to have been a healthy plant.