I don’t understand the low rating here I don’t understand the low rating here? Not only did the plants I ordered arrive in perfect condition but one that got delayed in transit and arrived in pretty poor condition was replaced immediately, no questions asked. Thank you again Alex D. For taking care of me!

Wish they shipped product with the same urgency they processed payments. Disappointing. Edited to say they were very fast to grant my refund and they auto-sent a letter explaining why and offering a little credit toward a future purchase. Thank you Kristen! Just another company very quick to process your payment and then full of well-meaning excuses why they can't ship when they promise. My order #770732 is still processing today (Sunday), when it should have sent "within" the week that just ended. It seems customer care tried, they responded fast to me at least. This isn't a complaint about them or even the shipping/packing guys. I'm sure people work hard and simply don't have the right resources or policies company-wide to make good on the expectations they set. Another late gift and dissapointing service I'll never try again.

DO NOT PURCHASE FROM THEM DO NOT PURCHASE FROM THEM. Ordered two plants for Mother’s Day going to two different locations and both arrived in horrible condition and promptly died. When reaching out to customer service they could only do store credit and were unapologetic. Their plants are overpriced to begin with why would I repurchase from them. If you want to send a dead plant to a family member this is the company for you.

Subpar and Declining Customer Service I've purchased a lot of plants from them in the past but the past couple orders have been really subpar. The shipping is not as good, so the plants or often damaged. Recently had an order that arrived with multiple wilted stems (probably 30-40% of the plant) and customer success offered a $15 off coupon code and made me jump through so many hoops it wasn't worth it. The pots are really subpar and look and feel like cheap plastic (TheSill has vastly better pots) so if the plants aren't thriving its not worth it. Way better to just buy from a local plant store vs. Bloomscape.

Very disappointed Very disappointed! Ordered a plant and it came smaller and half dead. Reached out to customer service and was offered store credit. Alright, I was willing to try and order again. New plants arrived in a better condition and I was still hoping for the best for the old plant. After two weeks, I noticed that the original plant is infested with worms. Horrible! Really sad experience.