I ordered 2 hanging plants for Mother’s… I ordered 2 hanging plants for Mother’s Day. I even paid for quick shipping. Neither my mom or mother-in-law received the plant. I emailed support about both orders and did not hear back. Update: bloomscape refunded me on both orders. I appreciate their quickness on rectifying this.

Had a minor problem with my bird of… Had a minor problem with my bird of paradise arriving with a damaged leaf. Francesca reached out and resolved my issue, ordered numerous plants with Bloomscape and many other online sellers and Bloomscape always arrives bigger, greener and healthier than any other company. Top notch!

Subpar and Declining Customer Service I've purchased a lot of plants from them in the past but the past couple orders have been really subpar. The shipping is not as good, so the plants or often damaged. Recently had an order that arrived with multiple wilted stems (probably 30-40% of the plant) and customer success offered a $15 off coupon code and made me jump through so many hoops it wasn't worth it. The pots are really subpar and look and feel like cheap plastic (TheSill has vastly better pots) so if the plants aren't thriving its not worth it. Way better to just buy from a local plant store vs. Bloomscape.

Plant I received was unlike plant pictured. I purchased an EL Ponytail Palm as a housewarming gift for my son. The picture of the XL plant was very impressive. However the plant he received was much smaller than expected. I was unable to speak directly with a person. Through several texts they determined my plant was a perfectly appropriate size. The plant was $150 with 30% off plus tax shipping and handling. I won't be buying anything from this company again. Should have stuck with a local business. Lesson learned.

Great Customer Service I ordered a large tree in a planter which arrived a few days after the expected date, damaged, and with a broken pot. However, this is not Bloomscape's fault, as it was delivered (and left on the truck for days) by UPS. Bloomscape was incredibly responsive, friendly, and offered several options to correct the situation. You can't really ask for more from a company! Would've give 5 stars , but I do need to find a new tree locally...