Horrible Horrible! Zero customer service. They don't mind taking your money for samples and they definitely don't communicate when your samples are late. March 18th order placed - just got my last sample last week. Do the math - almost 6 weeks. I reached out multiple times to them - nothing. LOOK ELSEWHERE!

They will not take returns below $700 I ordered 4 rolls of cole and son wallpaper, they were $138 each. I tried to return one extra and they denied me saying they needed a minimum of 5 rolls which is $700 after tax. I've never heard a company saying they will not take back something at a minimum of $700. What if they sent me 4 defective rolls and I wanted to return them? Do not shop here unless you want to be robbed with no accountability.

Terrible service Terrible service. Unresponsive. Never sent the products. Followed up six weeks later and store indicated products were out of stock. Impossible to reach someone on the phone to find an agreeable solution. Telephone number listed on website asks for a pin before you can speak to someone. Impossible to get through.

Really poor shipment/delivery I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped and dirty - damaged in the box during delivery. I sent pictures to DB, they said the brand shipped it and all they could do was offer a return or replacement. Unfortunately, I don’t have time with the designers to return. I am just amazed a costly purchase was handled so poorly and blasé. Be careful purchasing, I won’t again.

Designer fabrics at great price I was looking for high-end fabrics for the draperies and found them at the Decorator's Best at great price. The fabrics I purchased were delivered fast and were as beautiful as shown. The only reason for 4 stars, and not 5 stars is, 12 yards of silk fabric I ordered was approximately 10 inches shy. I contacted the vendor and they eventually sent me the free return label. Once they received the fabric I returned, the Decorator's Best promptly credited my account. The customer representative, Latoya, was super pleasant and vey helpful. Thank you, Latoya!