SHOP LOCAL! Beware of return fees! SHOP LOCAL - LESSON LEARNED! They charge a 25% restocking fee plus you pay for return shipping back. I ordered a runner rug. At $110.50 it cost me $31.63 for shipping for a total of $142.13. Now I will pay $27.63 PLUS return shipping to send it back. So many local and online stores offer free shipping and free returns why deal with a company like this? I will never again.

Really poor shipment/delivery I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped and dirty - damaged in the box during delivery. I sent pictures to DB, they said the brand shipped it and all they could do was offer a return or replacement. Unfortunately, I don’t have time with the designers to return. I am just amazed a costly purchase was handled so poorly and blasé. Be careful purchasing, I won’t again.

One of the best customer service oriented companies Simply one of the best customer service oriented companies I've done business with. It's easy to rate a company 5 stars when everything goes right. In my case I received defective wallpaper and a lot went wrong. But the President of the company took on my situation in a timely manner and replaced my order extremely fast, including alerting me to discounts I was unaware I was entitled to. They are simply the best.

What a disappointing experience We were looking for a high quality wallpaper but the wallpaper delivered was not even close to the advertised pictures. Also the return policy is ridiculous. All wallpapers were unopened and returned in original packaging. Nevertheless nearly 40% or $70 were eaten up by several return fees. Be aware… can not recommend this store

The wallpaper came extremely fast and … The wallpaper came extremely fast and was in perfect condition! I ran out so had to call in an emergency order and spoke to the owner Barbara. She took my order right on the phone and three days later my extra paper came and everything looks beautiful! Great pricing, great quality, I will but from here again!!