Thomas Graf
GBOne of the best customer service oriented companies Simply one of the best customer service oriented companies I've done business with. It's easy to rate a company 5 stars when everything goes right. In my case I received defective wallpaper and a lot went wrong. But the President of the company took on my situation in a timely manner and replaced my order extremely fast, including alerting me to discounts I was unaware I was entitled to. They are simply the best.
Barbara
GBI ordered this fabric on May 4 I ordered this fabric on May 4, 2017 ( Schumacher camden cotton check in Mocha) with an online confirmation the my 24 yards were in stock. This order was then followed by a message saying that it was back ordered until June 5, 2017 and I was told that without cancelling my order, my charge of $1092.00 would be held by you!!!!!!I thought this was somewhat unfair so I cancelled my order. Please let me know when it is back in stock and I will re-order.
Sheryl Friesz
GBHorrible Horrible! Zero customer service. They don't mind taking your money for samples and they definitely don't communicate when your samples are late. March 18th order placed - just got my last sample last week. Do the math - almost 6 weeks. I reached out multiple times to them - nothing. LOOK ELSEWHERE!
Courtney Harrison
GBUpholstry Fabric I was looking for fabric to reupholster a couch. I purchased 10 yards of fabric on sale, twice. Both were not described correctly and did not look like the pictures. I think this is more the fault of Fabricut. Decorators best is a great site, and I should have gotten samples of the products. Your customer service representative Latoya was amazing and very helpful! She listened and took great care of my return. I really appreciated her help.
Pamela Schmoker Hackbarth
GBNEVER AGAIN! If I could give a 0 I would. I ordered a Candice Olson wallpaper and it looks NOTHING like the wallpaper shown compared to what I received. Before ordering I could find nothing except that it was refundable. What they DON’T tell you until after Many inquiries is it is BUT with a 30% restocking fee. Minimum 2 rolls. Plus I ordered peel and stick and was sent pre pasted. NEVER AGAIN.