Really poor shipment/delivery I ordered, 25 yards of Brunschwig & Fiels trim totaling $2,300 plus taxes and delivery charges. The trim arrived timely, but, it was wrapped around a bolt - twisted, wrinkled and the end was ripped and dirty - damaged in the box during delivery. I sent pictures to DB, they said the brand shipped it and all they could do was offer a return or replacement. Unfortunately, I don’t have time with the designers to return. I am just amazed a costly purchase was handled so poorly and blasé. Be careful purchasing, I won’t again.

Upholstry Fabric I was looking for fabric to reupholster a couch. I purchased 10 yards of fabric on sale, twice. Both were not described correctly and did not look like the pictures. I think this is more the fault of Fabricut. Decorators best is a great site, and I should have gotten samples of the products. Your customer service representative Latoya was amazing and very helpful! She listened and took great care of my return. I really appreciated her help.

Terrible service Terrible service. Unresponsive. Never sent the products. Followed up six weeks later and store indicated products were out of stock. Impossible to reach someone on the phone to find an agreeable solution. Telephone number listed on website asks for a pin before you can speak to someone. Impossible to get through.

Magnolia Spice Wallpaper Ordered Magnolia Spice wallpaper. The manufacturer in Europe sent it to the wrong address. FedEx finally found it and delivered it to the right address. Decorators Best was going to reorder it. Wallpaper is high quality and went up fairly easy after I put up the recommended liner and sized the liner with tinted sizing. The wallpaper calculator was really off on the amount of paper needed. I had to patch pieces together to finish and fortunately you can’t tell it’s pieced together. Would definitely buy more G P & J Baker wallpaper through Decorators Best.

One of the best customer service oriented companies Simply one of the best customer service oriented companies I've done business with. It's easy to rate a company 5 stars when everything goes right. In my case I received defective wallpaper and a lot went wrong. But the President of the company took on my situation in a timely manner and replaced my order extremely fast, including alerting me to discounts I was unaware I was entitled to. They are simply the best.