Took 6 months longer to deliver than… Took 6 months longer to deliver than promised. They built our range hood with the wrong dimensions, will not fix the issue. You can not speak to anyone in person, terrible process and service!!

Decided not to order from here Decided not to order from here . I emailed questions about an item and got a rude reply with very matter a fact wording. Ami was still left with many of the same questions. If it starts bad it will end bad. They may want to work on customer service and having more information on the product if they don’t want to be asked questions

Hammered Copper Range Hood from Rustica House Our hammered copper range hood was delivered well packed without the scratch. Prior to ordering they inform us about possible delay in shipping due to holidays and indeed delivered in five weeks instead of four they promised. In any case, I would recommend Rustica House to anybody looking for one of a kind kitchen appliances. Order at least a month before you need it.

I bought 7 faucets...1 didn't work... I bought 7 faucets...1 didn't work.... after 10+ calls and the run around.... they said it was past the year warranty..... I bought to rough in during construction.... there was no way to know.... now I need to replace with no refund!!! Stay away!!!!! Worst customer service ever!!!!

0 stars 0 stars. Do not do not do not order from this company. Wow what a headache. The worst customer service I’ve ever experienced. We paid $700 to ship our custom hood to us and when we opened it- DAMAGED- Each email to and from them I am more and more surprised by the lack of customer service. This isn’t our problem we didn’t ask for a broken range hood and poor packaging when shipped now we are having to find a repairman and they are taking zero responsibility.