Decided not to order from here Decided not to order from here . I emailed questions about an item and got a rude reply with very matter a fact wording. Ami was still left with many of the same questions. If it starts bad it will end bad. They may want to work on customer service and having more information on the product if they don’t want to be asked questions

Sent wrong item, didn’t respond to requests for correction. I ordered a queen hand-carved headboard. I received a full-size. I contacted the company multiple times and received no response as to how to exchange it. I tried to have PayPal resolve the issue and Myrustica responded with a request I send the headboard to POLAND at my expense. After no effort was made on the company’s part to resolve the issue, I filed with Visa- providing all emails and photos. After two months of no response to Visa by Myrustica, Visa credited me the purchase amount and I paid a fine craftsman the same amount as the headboard cost to redo the headboard to make it fit. Now, after no customer service contact for six months, I regularly receive threatening emails from Bogdan. From reading other reviews here, it seems they regularly send wrong items and do not resolve the issue. I DO NOT RECOMMEND any purchase from this company. I gave 1 star because the WRONG headboard was beautifully made by someone.

I bought 7 faucets...1 didn't work... I bought 7 faucets...1 didn't work.... after 10+ calls and the run around.... they said it was past the year warranty..... I bought to rough in during construction.... there was no way to know.... now I need to replace with no refund!!! Stay away!!!!! Worst customer service ever!!!!

Took 6 months longer to deliver than… Took 6 months longer to deliver than promised. They built our range hood with the wrong dimensions, will not fix the issue. You can not speak to anyone in person, terrible process and service!!

0 stars 0 stars. Do not do not do not order from this company. Wow what a headache. The worst customer service I’ve ever experienced. We paid $700 to ship our custom hood to us and when we opened it- DAMAGED- Each email to and from them I am more and more surprised by the lack of customer service. This isn’t our problem we didn’t ask for a broken range hood and poor packaging when shipped now we are having to find a repairman and they are taking zero responsibility.