0 stars 0 stars. Do not do not do not order from this company. Wow what a headache. The worst customer service I’ve ever experienced. We paid $700 to ship our custom hood to us and when we opened it- DAMAGED- Each email to and from them I am more and more surprised by the lack of customer service. This isn’t our problem we didn’t ask for a broken range hood and poor packaging when shipped now we are having to find a repairman and they are taking zero responsibility.

Poor customer service I ordered a copper range hood from them. You cannot speak them them, it must be done via email. They say this is to insure there are no errors. I gave then the model number of the fan insert. They made the range hood for an insert that was 6 inches deeper, x 48 inches. They said they were sorry, and would pay for me to have a local fabricator make a stainless steel insert to make up the difference. When I sent Rustic house the invoice for the stainless steel, they never paid it. The hood is beautiful, but very unprofessional that you can't speak to any one. Ever Mike

Very Satisfied We evaluated a number of suppliers. Finally we decided to go with Rustica House and we are very glad we did. Our log home needed upgrading but we still wanted to maintain that rustic warmth. The site made all my ideas and visions about how I wanted the house to look, a reality. From the custom hammered copper tub, talavera sinks and tiles in our bathroom, to the red clay floor, zinc range hood and copper table in the kitchen. All our stuff was delivered on a pallet and dropped right in front of our house. I will be using Rustica House again in the future and have already recommended it to my family and friends since they all love how our renovations turned out.

Hammered Copper Range Hood from Rustica House Our hammered copper range hood was delivered well packed without the scratch. Prior to ordering they inform us about possible delay in shipping due to holidays and indeed delivered in five weeks instead of four they promised. In any case, I would recommend Rustica House to anybody looking for one of a kind kitchen appliances. Order at least a month before you need it.

Sent wrong item, didn’t respond to requests for correction. I ordered a queen hand-carved headboard. I received a full-size. I contacted the company multiple times and received no response as to how to exchange it. I tried to have PayPal resolve the issue and Myrustica responded with a request I send the headboard to POLAND at my expense. After no effort was made on the company’s part to resolve the issue, I filed with Visa- providing all emails and photos. After two months of no response to Visa by Myrustica, Visa credited me the purchase amount and I paid a fine craftsman the same amount as the headboard cost to redo the headboard to make it fit. Now, after no customer service contact for six months, I regularly receive threatening emails from Bogdan. From reading other reviews here, it seems they regularly send wrong items and do not resolve the issue. I DO NOT RECOMMEND any purchase from this company. I gave 1 star because the WRONG headboard was beautifully made by someone.