Customer Service doesn't have access to your order I actually had to call after 11 days and ask where my order was. They don't have access to your information, your order, or your invoice...they need to call the 'business office' -- they could not answer the question -- I now have to wait to hear back from them, about 'a business day or two'. Tracking your order 'is not something customer service does'. I have never, ever experienced an online customer service department that doesn't know what happens to orders once they are submitted. Once I get my call back, and see that the order is shipped successfully, I will conclude my business relationship with this company for good.

Easy to work with. Melanie was our representative. She understood what we were looking for, and gave us her ideas and information on the product, which helped us make the choices and final decision easy.

fantastic experience at joplin mo location My husband and I underwent an extensive home remodeling project. It required many weeks and many professionals. I visited the Better Living Store in Joplin MO on many occasions. I had no idea they carried so many quality products and had such a varied inventory. I worked extensively with their representative Melanie. She is fantastic! !! She helped me choose and special-order unusually large and intricate light fixtures. Everything arrived in perfect condition, exactly as she had assured, and precisely on time. (She even provided a little solace and a listening ear for my harried situation! )

Have made several purchases from Better Living store The staff was very helpful with our purchases and spent time making sure we had everything needed.

They did a good job. I think this review requires too much effort for the one satisfactory special order.