Great company to work with I have purchased a few appliances from Rustic. The shipping is fast and the products are packed with great care. So much better than a big box store. You have gained my loyalty.

Customer service could be better … Let me star off by saying that the stove is absolutely gorgeous. I purchased a ZLINE Autograph Edition package bundle with a range hood dishwasher and a pot filler. My problem is with customer service, I was unaware of the back order for the pot filler, I got the wrong finish color, and my grill still has not come. I called sent emails all I got was the run around. I'm hopeful to get everything b4 "Thanksgiving"

Mediocre I ordered over the phone and was told the item was in stock and ready to ship. I didn’t get a tracking number so a couple days past I called back only to hear the item was not in stock and it took a couple weeks to get the item in and shipped. The item I ordered was fantastic but the customer service was mediocre at best.

I received the Zline wall range hood in… I received the Zline wall range hood in Stainless steel and it was damaged. I can not reach anyone to get a resolution. The phone number on the emails is not a real number. However after sending an email Tammy contacted me and resolved my issue quickly. She did a great job resolving my issue quickly and was very friendly.

Karyn helped me over the phone to setup… Karyn helped me over the phone to setup a trade account and place my first order. The product arrived on time and the packaging was excellent. Can't wait to install the hood this summer!