Customer service could be better … Let me star off by saying that the stove is absolutely gorgeous. I purchased a ZLINE Autograph Edition package bundle with a range hood dishwasher and a pot filler. My problem is with customer service, I was unaware of the back order for the pot filler, I got the wrong finish color, and my grill still has not come. I called sent emails all I got was the run around. I'm hopeful to get everything b4 "Thanksgiving"

Mediocre I ordered over the phone and was told the item was in stock and ready to ship. I didn’t get a tracking number so a couple days past I called back only to hear the item was not in stock and it took a couple weeks to get the item in and shipped. The item I ordered was fantastic but the customer service was mediocre at best.

Quick shipping and everything seems to… Quick shipping and everything seems to have arrived intact. The faucet is gorgeous!

Speedy delivery Speedy delivery, good communication! Ordered a Zline sink, got it faster than I expected.

Poor customer service Poor customer service. I ordered a microwave and it came damaged. Spoke with customer service and was told to email them with the order number, shipping information, and pictures of the damage and that the claim would be processed by the end of the day. Four days later I called to be told (rudely) that a representative had the email and it would be handled by the end of the day. That was yesterday morning.