Customer service is lacking Customer service is lacking. I called and was on hold for a long time so opted to get a call back which never happened. I emailed twice with no response the first time. Finally I got a response.

Quick shipping and everything seems to… Quick shipping and everything seems to have arrived intact. The faucet is gorgeous!

kitchen faucet The kitchen faucet was just what we were looking and looks great. However I deducted 1 star because you wouldn’t ship direct to Hawaii. So I had to arrange alternate shipping. Thanks

I was very happy with them from the beginning to end. I was very happy with them from beginning to delivery. We ordered all black and gold zline appliances for our new home build. They did a great bundle for us. We haven’t in boxed them yet because we’re not quite ready. They look like they all arrived in good shape.

Poor customer service Poor customer service. I ordered a microwave and it came damaged. Spoke with customer service and was told to email them with the order number, shipping information, and pictures of the damage and that the claim would be processed by the end of the day. Four days later I called to be told (rudely) that a representative had the email and it would be handled by the end of the day. That was yesterday morning.