Satisfied. Not overjoyed. The auction was OK. I disliked the payment and shipping process - nickel and diming me for credit card fees, preferring to use PayPal for shipping costs. Who uses PayPal? And again, adding a credit card fee for shipping. Feels a bit unprofessional. I don't know how confident I am in an auction house that needs an extra 3% in fees to pay with a credit card on top of the buyer's premium fees.

Auction was fine, pricy shipping Auction was fine - typical premium and lot was as described. Shipping is pricy and poorly executed. In this case, a train in it's original container was wrapped in a single layer of brown tissue paper, and placed in a mailing envelope and then shipped by fedex. I would have expected a small box, with paper or bubble wrap at half the price.

I was very impressed with how flexible… I was very impressed with how flexible Ali at RB Fine Arts Shipping was. Ali went above and beyond because he arranged for Fedex to pick up my item and printed all the necessary documents (as I'd had trouble doing it from here in Japan for some reason). Anyway, I really appreciate the help and would happily bid on RB Fine Arts auctions in the future. I would also highly recommend your business to others. Sincerely, Alex (Japan)

Action which is professional and trustworthy This auction and its entire team which also includes a unit helping in shipment is very professional and client-oriented.

In regards to shipping In regards to shipping. All my 50 molds were thrown into box loose and since each heavy all shifted in box to the sides. Although bubble wasn’t required, wrapping in some basic newspaper so they don’t scratch should be the bare minimum. This is careless.