Steer clear of this "company" I never received a receipt for the order, just a shipping notice. I decided I wanted to return the items for a refund and you cannot get in touch with anyone. I've been trying for over a week. They do not answer email and, as others have mentioned, their phones lines are "temporarily down." For over a week? Beware - these are scammers. Follow up: As they requested in their reply, I have again emailed the address given asking for a return authorization code. Still no response.

Ordered fire blankets in November Ordered fire blankets in November. Did not see confirmation email, but deducted from my credit card. Now we are @ 12/27/23, still no product or update. Very disappointed in customer service. Tried sending email on their site, but again no confirmation that email was sent or received. Considering contacting CC company to contest payment. Sounds like a good product, but customer service leaves much to be desired. Thanks!

I had an issue with my order I had an issue with my order. It was resolved promptly. I had a question concerning the issue and it was explained promptly. I fortunately have not had a need to use the blanket yet-- but have it ready if I need to. Working with this company has been such a pleasant experience. Thank you

I ordered the Fire Blanket I ordered the Fire Blanket. I got through the ordering process very easy. Eight 8 days latter I got them delivered. It can't get any easierthan that.

Stay away from this company’s enticing ads DO NOT ORDER! It is more like ripped off consumer than prepared hero. No confirmation email. Not answering phones and after last post and them asking me to email support there still has been no response. Disputing charge with rhe credit card company. It is great that you have had unprecedented order volume and are adding staff but they will all be out of jobs quickly if you can not handle customer service! I might be more understand if anyone actually responded to calls and email.