Don't buy from Prepared Hero Don't buy from Prepared Hero. I ordered two Prepared Hero Privacy Pens, and I could do better at finding hidden cameras by looking around the room. It did find my wireless router - when I put the pen next to it. Even when I pointed it directly at my phone's camera, nothing, not with infrared, not with the scanner, nothing. Now, we'll see if their return policy works. Of course, that's less shipping and handling costs, which I expect will equal the cost of the worthless products...

Horrible customer service, glitchy site Never received a confirmation for my first order so I reordered and had 2 orders arrive. Paid full price for both - no discount given despite cheaper price being listed on the website for this number of blankets. Contacted customer for a refund of the difference or return info. They sent the confirmation email I never received. No info for the return.or refund. Don't have the time or energy to deal with such a scam.

Steer clear of this "company" I never received a receipt for the order, just a shipping notice. I decided I wanted to return the items for a refund and you cannot get in touch with anyone. I've been trying for over a week. They do not answer email and, as others have mentioned, their phones lines are "temporarily down." For over a week? Beware - these are scammers. Follow up: As they requested in their reply, I have again emailed the address given asking for a return authorization code. Still no response.

Awful support, borderline fraudulent company Ordered in November 24 for some gifts. Zero communication other than a single "we have high volume but we're working on it".... took 5 weeks to send, despite me repeatedly asking for 2 weeks to cancel the order. They finally respond, literally the day after Christmas saying they sent it and can no longer cancel. I have emailed daily since 12/26 asking for a refund and they are back to ignoring my emails. The support people here saying "email us" are a total joke.

This company does not communicate with the customers. On 11/24/2023 I ordered a hidden camera detector. No order number, no date of delivery was mentioned. I paid with a credit card. It has been longer than a month. I enquired about my order but did not get any response. Almost every day Prepared Hero sends me useless commercials, but I never got even a word about my order.