Ordered the replacement baptism heater… Ordered the replacement baptism heater it finely showed up . The package did arrive at the right address. But was not packed with any paper , bubble wrap , packing peanuts , or anything to keep it from rattling around in the box and getting damaged. So the lack of care on the shipping department and the shipping handling company my baptism heater was broken and dented up. It was also quite a hassle dealing with and waiting on a claim from the shipping company. Could not get a replacement from this company said they didn't have another one in stock. So I sent my damaged one back and hope to get a refund.

When placing order person not very… When placing order person not very helpful told us part would work it is wrong part. Have to return and told would send directions on how to return didnt sent review page.

LACK OF COMMUNICATION LACK OF COMMUNICATION. Did not inform me that my order was being held up and the manufacturer reached out even though this was being purchased thru gordo sales. No one ever once reached out.

Received the pump/ heated in a timely… Received the pump/ heated in a timely manner and in good condition. Exactly what we needed.

Good service Good products, good service. I ordered custom cartridge heaters, they arrived in good condition and are good quality. There was a small glitch with the GordoSales website that messed up shipping quotes, but I called and the CS rep was very friendly and he sorted things out while I was on the phone. I'll be ordering from them again.