It was a pretty smooth transition … It was a pretty smooth transition dealing with the vendor, however since they use UPS as a shipper to Canada it is a nightmare. Charging extra fees and making the experience regrettable.

Received follow up invoice in a timely … Received follow up invoice in a timely manner. It's been two weeks since my order and still haven't received tracking number for my client. I requested it twice.

Part number interchange Ordered a part I already had, but didn't know it due to part number change. Change not listed on web page, found out after order placed and invoice received.

simplex 5 key button lock They offered above and beyond customer service. They took the time to call and make sure I ordered exactly what I needed instead of assuming I I considered all options of this model. It was very helpful, and I had not in fact considered what they told me. They knew the product well and informed me so I could make the right decision based on my facility needs.

Spot on job! We needed key blanks for a last minute project. I spoke with Kenny & in the process of placing the order he noted the image in the catalog did not match the key blank. He went the extra mile to double check in the warehouse and discovered the catalog image was not accurate however the order that he was sending me was indeed confirmed as the correct key blank we needed. He over nighted the order & our project was completed without any key issues. A good job well done.