Monte Carlo Prairie Fan Purchase We purchased a Monte Carlo Prairie Fan and the order was immediately processed and shipped the next days. We needed a down rod for the fan and it was not listed on their website. We called them and they indicated that they could get it for us, and that also arrived in a very timely manner. We cannot say enough about the co-operation and concern for our requests as we completed the order with Lighting and Locks. Additionally, their price for the specific item was the lowest we could find. The fan is installed and we LOVE it; we could not be happier. We would recommend Lighting & Locks without reservation!

Had a very good experience Had a very good experience. I ordered two glass items, one of which unfortunately broke during shipping. They rushed another one to me in two days. I've have no hesitation to shop there again.

So pleased with Lighting and Locks!… Four years ago we purchased all the electrical fixtures for our home remodel from Lighting and Locks in Joplin, MO. The prices were very good and the staff were extremely helpful. When we broke a globe on one of the fixtures, they sent a replacement for free. All the fixtures are good quality and still look wonderful. Yesterday, I went to the store looking for a ceiling fan for my new "she shed" (sewing studio). Shawn was very helpful in helping me to find one, a beautiful brushed stainless with blond blades and a remote to control the fan and dim the light--on sale for 50% off!! On top of that, because I wasn't sure if I needed a longer downrod and I live 50 miles away, he suggested that I could find one at a local home improvement store. I'm very pleased with Locks and Lights! Shawn and Tony are topnotch and I recommend them to my friends. '

Excellent customer service & quality fans packed securely I received excellent service for 2 outdoor fans that I ordered. Every representative I spoke with regarding making a correction to my order was very polite and helpful. They promptly emailed me prepaid return shipping labels. Within days of receipt of my returns, I received a refund. I was really impressed with the customer service and the quality of fans I received. I would highly recommend this company and will use them again.

I ordered two lamps from lighting and… I ordered two lamps from lighting and locks and my credit card was charged for them. The company then cancelled the order since they no longer had the lamps in stock. It's been almost a month and I'm still waiting for my refund. I called Customer Support and they indicated they didn't have the information and to wait a while longer. I've now emailed Customer Support - hopefully that will result in some action.