Cloaking Return Policy Ordered on 31 Oct 19 from GMA Deals & Steals promotion, lights.com processed my order on 04 Nov & received items on the 10th. Some items didn't perform as expected & some were falling apart. Wanted to return some items but was informed that there was a 7 day return policy from time of ORDER. I cannot find this policy anywhere. When I ordered these items, it was not posted that these items were a final sale purchase. I was under the impression that these items were promotional items not clearance items. No where on their website does lights.com cover or state a promotional return policy & nowhere on my packing slip does it state this order is final. Cloaking is unacceptable business practice.

Very happy with service.… Very pleased with the service from this company. Had to return a Laura Ashley lamp base, due to a faulty connection. From start to finish the response was professional and courteous and the return/replacement process was both smooth and speedy.

Shopping was very easy and shipping was… Shopping was very easy and shipping was fast after the opening order was filled.

I found searching on your website easy… I found searching on your website easy and helpful. So glad you offered just what I needed (an outdoor light that is waterproof). Thank you for keeping me updated on shipping dates. We received and opened the package, but haven't installed the light yet.

Nice replacement and great service. The product worked just fine. Looked exactly like the remaining globes. Even being plastic vs glass is not an issue. They did the best they could to get the product shipped out. There was a little delay but during the holidays, that can be forgiven and the globe was not hindering anything. Customer service was excellent.