Great Product, No customer service I love the products and helping the planet. Their customer service needs help. I received 3 broken pumps in my last order and customer service did not contact me after my two emails. Luckily I could purchase them separately this time. I would have given a 5, but for the inability to get the pumps replaced.

The customer service here can’t quite… The customer service here can’t quite get it together. The first time I ordered it was such an ordeal to get a spray bottle that worked sent from them. I had to send videos proving my product didn’t work and go back and forth about it and re-contact them over and over. It was ridiculous! Would someone really try to con them out of a spray bottle after spending a ton of $ on their products?? Now, I thought I’ll give them another chance…. Now I ordered $38 in refills and after 3 weeks of not getting I reached out. They now tell me too much time has passed and they can not resend me my order. They said we sent you tracking and confirmation the order was complete. I told them the order was not complete and when you try to click on the tracking it said not found. I’ve clicked and tried to “re-track” over and over and has always said not found so I just thought it was taking a long time to get here. Now they are stealing from me and will not refund or resend my order. I will not order from this company again! What horrible customer service!

The good and the not so good… I love their products but I hate their subscription process. You get no warning when things are about to ship. They just tell you that they are shipping and you can’t cancel them at that point.

Most products are effective and work well The clenaing products work well but the packaging is a reuseable plastic bottle for th glass, bathroom and general cleaner, which is not ideal. I like the hand washing glass bottles and the tablets and have not had a problem with them dissolving or working. The toilet bowl cleaner works really well. However some of me glasses do not get clean with the dishwasher tablet at times it seems like they get a film.

Great products, Bad bottles. They have excellent cleaning products. Here is what I buy and recommend: - Bathroom, mirror, all purpose sprays - love the spray, not the bottles. I had to buy my own reusable bottles after they kept breaking. - Laundry detergent - recommend. But break it in half when you put it in so it dissolves faster. - Dish soap - Recommend - Toilet bowl cleaner - Recommend - Sponges - recommend - Hand soaps - do not recommend. The actual product sinks to the bottom so you get mostly water a lot of the time and because it sucks up so much powder at one time it breaks the dispensers super easily. - Face wash - Recommend. This is my favorite. I wish they had a fragrance free.