Good luck if you ever want/need support from this one. I've been trying to trade in my last order (the candle smelt of perfume, not natural as the site promotes). I've left two phone messages and two emails.

One-stop-shop for Ethical Goods I had a family member who know's I'm a supporter of Ethical businesses introduce me to Made Trade. As someone who values not only well-made pieces but also great customer service, I have to say that Made Trade is a one-stop-shop for home goods as well has that perfect gift for my loved ones. I've loved every piece I've gotten from Made Trade and am keeping my eyes peeled for my next favorite purchase from them.

I ordered two items. One never got here; the other one was not what we ordered. They were kind in the email communication, but I ordered two items, one never arrived and the other one arrived one month later and it didn't fit the description of the item, so we returned it. They were either "handcrafting it", or "the U.S. Post Office returned the package" because of an insufficient address when I had given them my correct address and it was clear in the order receipt email, or the package "is delayed" again, or "we're keeping a close eye on the tracking." In this same address, I frequently receive the items I purchase online from other sellers, and I've never had a problem with a returned item or a delayed item this long. They refunded one of the orders quickly, but after 30 days of not receiving the second order and asking for a refund THREE TIMES, I had to let them know I was opening a dispute in PayPal and filing a complaint in the Bureau of Consumer Affairs and also following the guidelines of the Federal Trade Commission for this matter. Then they issued the second refund. Sadly, I will not purchase again from this seller. As evidence for what happened, I have the emails exchanged between the seller and myself. When the second item arrived, we opened it carefully. It didn't fit the description nor it matched the answers to further questions we asked about the item, which we had received from Made Trade and had made us decide tu purchase it. I am too disappointed to trust in them again.

Perfect thank you Perfect thank you

Not so great.. 1. Buying on MadeTrade cost me more than ordering directly from the vendor, 2. MadeTrade did not provide the reusable pouch which the vendor provides with all their products, and 3. The scarf arrived with a terrible odor which I had to deal with my entire 10-day international travels (perfume couldn’t cover up the smell).