Terrible experience from the start Terrible experience from the start. My order was cancelled by the company. Reached out to them requesting a refund so I can get the order elsewhere. I also contacted Paypay. The company reached out and claimed a mistake was made and a new shipment will be mailed out. I requested the order was refunded since I ordered the items elsewhere. Never heard back. I get a notice that I should get the order in a few days. I replied that the items will be returned when received. The company acknowledged and replied with directions on how to return them on the website. The order arrived and tried to return the order but unable to because the website says they have already been returned. It’s impossible the order has been returned when I just got it. It’s been a ridiculous journey with this outfit. PayPal notified and claim in process.

The quality of everything on Madetrade… The quality of everything on Madetrade is so high. The website is beautiful and easy to move around. I love learning more about where what I buy comes from and how it’s made. This is the future of shopping. Thanks Madetrade.

The attention to detail and the quality… The attention to detail and the quality was great! I received exactly what I was expecting.

I ordered two items. One never got here; the other one was not what we ordered. They were kind in the email communication, but I ordered two items, one never arrived and the other one arrived one month later and it didn't fit the description of the item, so we returned it. They were either "handcrafting it", or "the U.S. Post Office returned the package" because of an insufficient address when I had given them my correct address and it was clear in the order receipt email, or the package "is delayed" again, or "we're keeping a close eye on the tracking." In this same address, I frequently receive the items I purchase online from other sellers, and I've never had a problem with a returned item or a delayed item this long. They refunded one of the orders quickly, but after 30 days of not receiving the second order and asking for a refund THREE TIMES, I had to let them know I was opening a dispute in PayPal and filing a complaint in the Bureau of Consumer Affairs and also following the guidelines of the Federal Trade Commission for this matter. Then they issued the second refund. Sadly, I will not purchase again from this seller. As evidence for what happened, I have the emails exchanged between the seller and myself. When the second item arrived, we opened it carefully. It didn't fit the description nor it matched the answers to further questions we asked about the item, which we had received from Made Trade and had made us decide tu purchase it. I am too disappointed to trust in them again.

Good luck if you ever want/need support from this one. I've been trying to trade in my last order (the candle smelt of perfume, not natural as the site promotes). I've left two phone messages and two emails.