Tall tree standing in a briar patch. I have been in business about 27 years now. I am in the process of closing my place due to health reasons. I have bought from McMaster the whole time. Not once have they given me reason to complain. Their telephone staff is run by fine Southern (polite) people, which are still there despite having a well-working website. Yes, their prices may be a bit higher because you are getting industrial-quality goods and not the junk you find at your local big box. Finally, go to your local favorite and ask for a 3/16" transfer punch. See if they even know what it is. Then see if they will sell it to you individually for a couple of bucks. McMaster will.

Bizarre customer service. Checkout procedure on website doesn't provide a shipping quote. Received an email requesting additional information for shipping. Provided information and asked how much for shipping, got a reply back from someone else saying the order is cancelled due to non payment...

Nonsense shipping policies At first they let me know I was able to receive the order in Mexico, however I decided to receive it at El Paso, because of the shipping price, without explaining them further info They let me know they can't ship my order to any address inside the U.S. since I'm probably going to take the order outside the country and they take a "conservative approach to shippments outside North America" Literally only ordering 4 locating pins... Reading the rest of the reviews I found out they really don't like foreign people, I thought it was only for the Mexico thing, but nah

McMaster Carr believes Australia is a… McMaster Carr believes Australia is a dangerous destination. McMaster Carr decided that a 5mm nut driver and other hand tools are strategic items. That they are prohibited from shipping to Australia. They have gone mad or very lazy. They can not fill in a CN22 probably less than 10 words.

To whom it may concern To whom it may concern : Will call team member Tommy Ortega is the most processional / talented / nicest person at this McMaster Carr location , he’s all over the place very Knowledgeable, respectful among other things that I Might be missing out , I’ve been coming here for over a year and not once he’s made a mistake or left any thing out from all the orders that we have placed . Thumbs 👍🏽 up and keep up the good work Tommy !!! Sincerely : A very happy customer 🙂🙂🙂🙂