Poorly managed, non customer centric business. Customer service is arrogant and unprofessional. Shipping policies are absolutely mental, I don't think they want business? Products are equally poor. Received a rusted and bent bar that looks as though I could have bought off of Ali-x for a 5th of the cost. All kinds of stupid rules regarding shipping. They are not customer centric. No reason to do business with them at all, deleted my account. So many other companies deserve my patronage more than this one. Hope this saves someone some trouble.

My experience with McMaster-Carr has been OUTSTANDING My experience with McMaster-Carr has been outstanding. They're customer service team is always approachable and amazing. They respond to you real quick and they deliver the product to you before the promised date even, I really hope my hospital works with them and gives them more business in the future. At a time of need such as the COVID crisis: They have been responsible and amazing!

Completely ridiculous shipping rules Completely ridiculous shipping rules. I placed an order online to be shipped to my customer location (that I have shipped to previously). Received a confirmation email and then was subsequently contacted by a rep stating they intercepted my order so UPS could return it as they could not ship to a third party. If I'm paying by credit card, why do they care who I'm shipping my items to?? It mentions nothing about this "rule" on their website.

Best source to quickly find hardware and other supplies. Freaky fast shipping too!!! I use McMaster-Carr primarily for automotive needs. Using their web site is super easy by far the best site to quickly get to what you are looking for with no fluff or "offers" to interrupt navigating your way around. Finding hardware and electrical supplies is a breeze. I highly recommend using them if you are in the SouthEast. Most everything I have ordered literally shows up the next day even though I didn't select next day shipping. They may not always have the best price but the quality of goods combined with showing up the next day wins in my book. No one at McMaster-Carr asked for this review. I just felt I needed to share with others how awesome they are to work with.

McMaster-Carr is fantastic! I've been using McMaster-Carr for years. They always have the bolts and other hardware that no one else has. They also have very good pdfs with dimensions as well as CAD renderings. These are very important when your building prototypes and trying to figure out what may or may not work on a one off project. The best part is you get them either the next day or the following. Highly recommend!