Great Customer Service I buy alot of stuff from McMaster Carr with me being a maintenance manager. Almost everything I order is delivered by the next morning. I have always received quality items. Today I received one wrong item in my order. When I emailed their customer service I received a reply within 10 minutes. I was told to keep the wrong item and they would ship the correct item for the next morning delivery. Anyone else would've wanted pictures of the wrong item in the package and days if not weeks of time before a reply.

As far as MRO suppliers go they are the best! As far as MRO suppliers go they are the best! Pricing is usually in line with other MRO suppliers & their online catalog is easy to use & find items. They don't tell you in the catalog what brand you are getting (unless you can identify by the picture) but usually it is a trustworthy name brand. I would say Grainger & MSC are their biggest competitors. Would advise to avoid Grainger, I deal with them on a weekly basis because my company pushes us to use them - their prices are way high, sometimes double! Their website is terrible!. I don't use MSC very often but I would say they are very similar to McMaster.

Completely ridiculous shipping rules Completely ridiculous shipping rules. I placed an order online to be shipped to my customer location (that I have shipped to previously). Received a confirmation email and then was subsequently contacted by a rep stating they intercepted my order so UPS could return it as they could not ship to a third party. If I'm paying by credit card, why do they care who I'm shipping my items to?? It mentions nothing about this "rule" on their website.

McMaster Carr believes Australia is a… McMaster Carr believes Australia is a dangerous destination. McMaster Carr decided that a 5mm nut driver and other hand tools are strategic items. That they are prohibited from shipping to Australia. They have gone mad or very lazy. They can not fill in a CN22 probably less than 10 words.

To whom it may concern To whom it may concern : Will call team member Tommy Ortega is the most processional / talented / nicest person at this McMaster Carr location , he’s all over the place very Knowledgeable, respectful among other things that I Might be missing out , I’ve been coming here for over a year and not once he’s made a mistake or left any thing out from all the orders that we have placed . Thumbs 👍🏽 up and keep up the good work Tommy !!! Sincerely : A very happy customer 🙂🙂🙂🙂