Tall tree standing in a briar patch. I have been in business about 27 years now. I am in the process of closing my place due to health reasons. I have bought from McMaster the whole time. Not once have they given me reason to complain. Their telephone staff is run by fine Southern (polite) people, which are still there despite having a well-working website. Yes, their prices may be a bit higher because you are getting industrial-quality goods and not the junk you find at your local big box. Finally, go to your local favorite and ask for a 3/16" transfer punch. See if they even know what it is. Then see if they will sell it to you individually for a couple of bucks. McMaster will.

Bizarre customer service. Checkout procedure on website doesn't provide a shipping quote. Received an email requesting additional information for shipping. Provided information and asked how much for shipping, got a reply back from someone else saying the order is cancelled due to non payment...

Best source to quickly find hardware and other supplies. Freaky fast shipping too!!! I use McMaster-Carr primarily for automotive needs. Using their web site is super easy by far the best site to quickly get to what you are looking for with no fluff or "offers" to interrupt navigating your way around. Finding hardware and electrical supplies is a breeze. I highly recommend using them if you are in the SouthEast. Most everything I have ordered literally shows up the next day even though I didn't select next day shipping. They may not always have the best price but the quality of goods combined with showing up the next day wins in my book. No one at McMaster-Carr asked for this review. I just felt I needed to share with others how awesome they are to work with.

World class company I’m giving them five stars despite their bizarre website tactic of blocking people searching for parts. They have an incredible catalog and more importantly, they’re shipping is world class. My orders typically arrive in just 1 to 2 business days which is greatly appreciated.

As far as MRO suppliers go they are the best! As far as MRO suppliers go they are the best! Pricing is usually in line with other MRO suppliers & their online catalog is easy to use & find items. They don't tell you in the catalog what brand you are getting (unless you can identify by the picture) but usually it is a trustworthy name brand. I would say Grainger & MSC are their biggest competitors. Would advise to avoid Grainger, I deal with them on a weekly basis because my company pushes us to use them - their prices are way high, sometimes double! Their website is terrible!. I don't use MSC very often but I would say they are very similar to McMaster.