I ordered my wife an antique coffee… I ordered my wife an antique coffee table for a gift on 5/11. We live in Frisco, thought the easiest option would be to pickup at the warehouse. After six calls, ( the individual who I have connected with ( twice) was very friendly), attempting to schedule a pickup date. Thus far, still no response from the warehouse.

I placed my order on March 31 I placed my order on March 31, 2023 for an in stock item. I never received a confirmation email. Payment is not even pending on my card. I have emailed via the online contact form. I have emailed via the info email. I have emailed via the order email. I have call both the toll free and direct number and customer service just rings and rings and rings then clicks off. On April 12, I did get a person, Karisa in the warehouse. My order is just sitting there unaddressed! She was very apologetic and assured me my order would be taken care of immediately. Nothing... Today, April 14, I left a message with the accounting extension. I would have thought they would have returned my call by now - but - nothing. This is ODD. I have ordered 4 other light fixtures in the past and received a confirmation email and then the product quickly. Since there clearly is something wrong wouldn't a manager or someone in upper management contact me? Instead, all I get these emails for review. So far, my customer rating is negative of zero!

Zero Customer Service I have called, and emailed several times for weeks and can't get anyone to return my calls or emails. I placed a rather large order and the fact that I can't reach anyone in this company is horrible. How do you not have customer service in this industry?

Aidan Gray is always professional with… Aidan Gray is always professional with quality merchandise. In the past when I have had a problem they return my call with a solution in less then 24 hours! Great company.

We have purchased from Aiden Gray for… We have been purchasing for our clients from Aidan Gray for over a decade. They always amaze us with their wide range product offerings from exquisite lighting, furniture, accessories, reproductions, one of a kind antique treasures from around the world and their modern collections. We can always count on them as a go to for beautiful quality products.