I had prompt service on the first… I had prompt service on the first order, and so far this order has proceeded with the same efficiency. I very much appreciate that you verify from the Vet. That saves me a lot of time and energy. My only suggestion would be to put the dosage of the medicine on the paperwork, I had to look to the bottle to confirm the amount rather than the paperwork sent with the first order. Very pleased with your service overall.

My autoship was out of stock My autoship was out of stock, so Serena called me and made sure I could go in and order a different size of what I needed to fulfill my pet's needs. She sat with me on the phone through the whole order update and made sure I got it all in so she could push it through and he wouldn't go without. The customer service is always above and beyond. One of my shipped emails didn't go through on my first order and when I inquired they immediately sent the tracking, then called to let me know it was a clerical error, but the meds were already enroute. Just happy, caring people every time I interact with them

Great service The representative was helpful and promptly contacted our vet to take care of the prescribing procedure. Our package came asap. One suggestion- put a little treat in the box. Thanks so much!

Good prices and mostly easy-to-do… Good prices and mostly easy-to-do website. The graphics on the order site could have been just a little bigger and have more contrast, to make it easier to see and input all the required info. It was just a little frustrating having to type in all the pet info twice, maybe when ordering a second medication, you could just put the pets name, and not have to go through the breed, year born, and sex questions a second time. Also, why do you have to input the vets name, clinic, address etc, a second time? Do people really have two different vets, one for the Heartgard and a different vet for the Nexguard?

Company seems to be out of business Company seems to be out of business. They have hundreds of dollars of outstanding prescriptions and now they've disappeared.