Ben was very respectful and helpful in… Ben was very respectful and helpful in rolling over my account. It's too bad the roll-over wasn't more successful as my dog has been suffering ever since. The overnight service is greatly appreciated.

Their site was easy to navigate and… Their site was easy to navigate and they had the medication I was looking for at a great price. I qualified for free shipping based on the amount I spent and their was a promo code listed clearly at the top of their page that I was also able to use. They offer auto shipping for medication so I don’t have to worry about ordering it again on time for future doses. Very pleased so far and I’m sure it will be delivered within the estimated time frame.

My autoship was out of stock My autoship was out of stock, so Serena called me and made sure I could go in and order a different size of what I needed to fulfill my pet's needs. She sat with me on the phone through the whole order update and made sure I got it all in so she could push it through and he wouldn't go without. The customer service is always above and beyond. One of my shipped emails didn't go through on my first order and when I inquired they immediately sent the tracking, then called to let me know it was a clerical error, but the meds were already enroute. Just happy, caring people every time I interact with them

Incredible frustrated Incredible frustrated with this company. My first order for Tri-heart was cancelled by OVM because their Pharmacist was not licensed MA. So then I placed a second order to be shipped to a relative in NY. A week after that order OVM told me the product is not available. The offered me a alternate product for $48 additional. This whole experience feels like a bait and switch. They also have the written prescription from my vet so I can't order the product elsewhere unless they return the prescription, which they have not done. Shop a more reputable vet supply store. And don't bother calling them as you will never get anyone to answer the phone.

Great price!!! First time user here. Setup was easy, cost for my dog's specific medication was best overall suppliers searched. Will reserve final experience judgement after meds are delivered and I'm able to configure my autoship properly. So far, so good!