buyer beware When I ordered my 1st lock I called because I was unsure which lock I needed. The sales person advised me which lock I needed. When I received the lock and installed it, it was not the correct lock. When I called back I was told I would need to purchase additional software in order to get that lock to work or purchase the correct lock and return the incorrect lock. So, I purchased another lock, returned the 1st lock that you told me to buy. My return was non-refundable because we had installed it! Even though nothing was wrong with it. So, I now have a $750 paperweight! Will never order from this company again.

they didn't send me everything I order… they didn't send me everything I order and I paid for everything in advance. I had called them several time. Plus they request email of all the document which I had follow all their instruction. They never call me back or sent me the missing item. Never order from this company.

Thought I had found the solution to my… Thought I had found the solution to my buzzer door problem. When part broke within 30 days I was required to send the broken piece back in rendering my unit lock less. Then there was a clumsy resolution that way too much time and effort. I had right model numbers for replacement locks but I’ve come to learn you might want to consider door weight. Finally received resolution after 3 months and dispute via credit card company

The safe is OK The safe is OK. The problem is I continually searched for Fire Rated safe and your company kept dropping safes into the results that are not fire rated. My fault I didn't check the final order before I hit purchase. Really annoying.

Not what I wanted, not what I ordered I ordered a plate with an oil rubbed bronze finish for my front door. The first plate I received had a stainless finish. I requested a return and refund which was denied. They tried to make it right by sending me a new plate in the finish I originally ordered. However, what they call oil rubbed bronze is just brown. It does not match any oil rubbed bronze finish on any merchandise at any store I have been to. Now I have two plates that do not match my hardware and that I cannot use. And I'm out $38.00. Frustrating and aggravating. What do I do with these?