Great experience Great experience. I am an independent e-commerce tester that analyses e-commerce stores and provides feedback to share with other people and I have tested Swedish, German and Norwegian stores. The only down side was the delivery times to Norway. I have ordered 3 different products and they were all of good quality for the price point.

They actually responded to emails I… They actually responded to emails I sent when I had questions and did what they said they would do. I am looking forward to sharing these glasses with my relative with colorblindness to watch his reaction.

Customer Service, OSMO Lady shaver I bought the OSMO Lady shaver and waited quite some time for it to arrive. --- Side note, the delivery company OSMO cooperate with in Sweden is quite incompetent. They always 'cannot find my name on my address' and send my packages to a pick-up station instead. Which is quite weird because any other delivery services manage to. This means the package took longer to arrive than necessary. --- The shaver, when arrived, doesn't come with an addapter. Which is frustrating because they use a USB-A chord, which I have no adapter for. I searched on the website and can't see anywhere it informs one of the adapater not being provided with the product. I contacted OSMO chat customerservice and explained the dilemma. The service was good, when she realised my problem. I was reimbursed for the inconvenience which I appreciate. Anyway the 4-star is not for the shaver itself, since I haven't even tried it yet, but for the service I eventually got.

Contact centre info is not correct, hence no response When I eventually got through which took loads of emails and a certain amount of tenacity, I got a good response and the problem was sorted. But the email on the support site does not work.

Chat saved the day--more info needed on website. Osmo's chat feature was very helpful and made up for the dismal lack of information in the user guide and FAQs. Osmo desperately needs to provide some up-front information for accessing the link to the phone App and recommended SIM cards to purchase. I was clueless until chat helped out.