No return of products No return of products. No possibility to return the goods at reasonable costs. Be carefull!

I placed an order for a hairdryer on… I placed an order for a hairdryer on the 16th November. I have been chasing since the beginning of December with no joy. I do get a response to my emails but basically with a tracking number which when I look just says the product is coming from China with no real information as to where it is. I can't find any information on the actual company, so like others on this forum I feel I have been totally scammed out of £109. I thought I had done my research but it was on the product and not on the company. Very angry and upset.

OSMO BEARD TRIMMER I was bought an Osmo Trimlite v7 for Christmas. With my current beard trimmer at the end of its life, after serving my trimming needs exceptionally well for approximately 8 years. I was pleased to receive a new replacement, excited at the prospect of an all-in-one product. Being an all-in-one, I expected that it might not be as good as a product designed for a specific use, but was optimistic as each head had been specifically designed. Well, my optimism quickly dwindled. I would expect the foil attachment to provide a close cut, it didn’t, despite going over the same patch time and time again. The nose trimmer made no noise of cutting any hair and had no impact. I showed this to my wife, then showed her my other nose trimmer that immediately made short work of those pesky nose hairs. The beard trimmer work okay for keeping your beard at the right length but as for precision trimming and edging your beard, not so good. You’ll still need to use a razor right up to and including cutting the edge of the beard to give a crisp line (I have a short beard). All-in-all, the product is worth no more than 2 stars. Now to customer services. Check any email address you get from the website as some are spelt incorrectly. My wife only found out, weeks later when she got a ‘message undelivered’. She then emailed again, correcting the spelling mistake, described the issue and requested a refund.This was declined on the basis of hygiene and outside of the 14 day return period. I’ll address these separately. It’s Christmas and therefor likely people will not have the opportunity to purchase, give as a present and return within 14 days. This is why most reputable companies provide extended terms over the Christmas period. The second point, being hygiene, would be valid if the item was fit for purpose and I just wanted to return for a refund.The fact is, the product doesn’t do what it’s meant to and the performance is less than satisfactory. For this reason, a full refund should have been provided. Could they re-sell the product? Yes. They just need to replace the heads at little cost, to ensure no hygiene concerns. To be honest, this is not my concern, the fact is, the product doesn’t do what it’s meant to and therefore not fit for purpose The website has over 100 reviews 4.3/5 although showing 5 full stars and you can’t open the reviews page or leave a review! I think I have made it clear in my review that I would not recommend this product and would urge others to look elswhere. Update - Customer service have reached out and have provided a refund. I appreciate the contact and they have assured me they are looking in to the concerns I have raised.For this reason, and in the interest of being fair, I have raised my review to 3 stars.

A complete scam A complete scam. I got repeated e-mails after putting something in the basket. Finally ordered. It was advertised as Christmas present on the website. Turns out it takes weeks to arrive as basically it's coming from China. Contacted customer service. No help, just a very kind and sweet correspondence. Do not order!

Terrible quality and service I am extremely disappointed with the hairdryer I purchased and with the response I received when I tried to return it. The dryer doesn't get hot and the 14 day return policy wasn't honored as the product had been 'used'. I took it out of the box, turned it on, didn't feel heat, and turned it off. The company won't take the product back or return my money. I am completely dissatisfied and would rate zero stars if that was an option!