I accidentally ordered the wrong size I accidentally ordered the wrong size. Within seconds of placing the order, I emailed them. The order hasn’t shipped yet but they claim they can’t do anything to help me.

Prom Promise Kept! Needed a prom gown for my very particular petite daughter. She had her heart set on a particular dress and color. We live in a large New York suburb and could not find the dress anywhere. While doing an online search I discovered Ruby’s. I called and spoke with a gentleman there who assured me they had the dress and could ship it to me in a timely manner. The dress came as promised in 2 days. Even with shipping it was considerably less than what it was at other retailers. Thank you so very much for your wonderful selection and outstanding customer service. I will not hesitate to use Ruby’s again and strongly recommend them.

This store is great for prices being… This store is great for prices being low, but that being said you must make sure your measurements are correct. The return process is so costly it doesn’t make sense to send the dress back. They state this on the website pretty much but it’s just really disappointing that when there’s a problem it cost more than the dress is worth for the customer to fix the problem.

Hesitant to order a prom dress online...BUT I was very hesitant to order a prom dress online, but there was no local store that carried the right size. I called Ruby’s to verify the dress was in stock, and received a prompt return call confirming it was. I immediately ordered the dress and had it in hand in two weeks, which was just as promised. The employees I dealt with were very professional and Ruby’s met every expectation!!!

Amazing Customer Service I recently ordered a dress online, and my experience was fantastic. I emailed Ruby's prior and told them I was on a tight time crunch for a last minute dress I needed. They went above and beyond to help me find the perfect dress and it arrived on time. Thank you once again for the excellent service.