There is an Angel working at Ruby’s I had been searching for a homecoming dress for my daughter. She has a plus size figure and it seemed impossible to find a dress to fit. I found out about Ruby’s via the internet. When we walked into the location we were warmly greeted. The owner worked diligently with her to help select a dress she loved. However when the dress she chose was not in her size and he seen the look on her face. He said “ if that’s the dress you want that’s the dress you will have” he totally reconstructed the dress to accommodate her shape. The customer service he provided was beyond professional, he was personally dedicated to making a shy, overweight young lady look absolutely beautiful and feel empowered. She is a freshman at a new school, in a new city, at the age when everything in life seems awkward, she was gracefully bold and confident. She received so many compliments and had a great time. Thank you!!!

My 1st order arrived today My 1st order arrived today and I was absolutely over the moon with the quality of the items! I was having an item personalised so I was informed the order make take slightly longer and due to the current situation with covid I was expecting the postage to be longer anyway! Was kept updated and given a tracking number. Will definitely order more... Thanks again Kerrie

This is now our go-to shop for dresses This is now our go-to shop for dresses! They have such an amazing selection. Even my very picky daughter found so many dress options for upcoming dances. But the best part is their customer service. We live across the country, and our orders are always shipped quickly and packed with care. Love this store!

Poor customer service and return policy I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my request .. I called again Monday in which whom ever answered the phone said it was out of their 3 day return policy … he raised his voice at me … I wouldn’t buy a thing from this web site I spent close to $500 and they are poor at best in customer service

Never received my order I purchased… Never received my order I purchased from a TikTok ad