Do NOT order from PokePetShop TLDR: Pretty sure it's all a scam. Probably should've googled them before spending 125$ CAD. I ordered a blanket and digital card on November 21st 2023 and they sent an "Order Confirmation" email followed by a "Thank you for your Purchase". The OC email stated it would take 12-17 business days to process the order. But the second email stated my "metal card" would be arriving soon, which I did not order. November 25th I get an email asking me to review the artwork, the link worked but the image was unavailable and couldn't be downloaded therefore be seen at all. So I didn't approve it or request revision, assuming it would affect the delivery date. I then received 2 more emails claiming I had "unused coupons" and trying to persuade me to order even more items, which tbh I start thinking this is all a bit suspicious... Finally, today (29/11/23) I receive yet another email but this time it's a second "review your artwork" so I opened the link thinking I may actually be able to see the artwork this time, but it was an entirely different order of SOMEONE ELSE'S PET. Now the site can't even be reached at all... So I'll be happy if I receive anything close to what I ordered. But I have to say, DO NOT ORDER FROM THEM!

Issues with ordering system This company has issues with their ordering system. The wrong custom card was sent that is clearly incorrect vs the original order and they will not provide a replacement or refund.

100% would buy again :) I was super happy with my experience with PokePet Shop. They sent me a draft copy of what my card would look like and, I needed my pup to be darker in colour and more curls added and they changed that no problem for me. Within the same day I had the exact draft piece I wanted and shipping didn’t take to long either! It was fun picking my own powers for my pup and everything else I was able to fully customize myself which made for an amazing gift to my boyfriend. Also got one for our son to! Would buy again 100%

Crap customer service, crap art Crap customer service, can't get in touch with anyone, then drew me dead dog as like some demonic dog and wanted to force me to accept the art

Don't buy here. Ordered on November 25th 2022 with Christmas delivery guarantee. Still waiting for it to arrive (18th of JANUARY 2023). After 1.5 months of waiting for it to ship, the shipping status of " parcel data received" has not changed for a week. Really bad customer service, no action, will only respond after a few days with false promises (got the promise twice that package would send within 3-5 business days). It's crazy, rude and just feels like a scam by now. The design I got was great, but I still have not received anything. The company has undertaken no action, compensation, anything. Just " We're sorry we would be upset too if we were you". They took on too many orders and are not taking any responsibility or offering anything near good service. Really really really disappointed.