100% would buy again :) I was super happy with my experience with PokePet Shop. They sent me a draft copy of what my card would look like and, I needed my pup to be darker in colour and more curls added and they changed that no problem for me. Within the same day I had the exact draft piece I wanted and shipping didn’t take to long either! It was fun picking my own powers for my pup and everything else I was able to fully customize myself which made for an amazing gift to my boyfriend. Also got one for our son to! Would buy again 100%

SCAMMERS - avoid. Valentines order never received. Tracking number created, but nothing shipped. Followed up and they said it was an address error (lie). Claimed to have rectified it. Again, tracking number created but nothing shipped. Customer service is abysmal.

Should have googled reviews first… Also had a poor experience. They gave me the run-around, telling me I had to pay for various changes that I had previously confirmed with them. For example I would request a change that they would confirm, and then 3 days later tell me it was an extra $10 or $50 for the change. First shipment never arrived. They sent a second shipment that finally arrived 01/22/2024…. original order was placed on 12/17/2023. I started telling my friends that I got scammed because I legitimately thought I would never get my order. Should have googled reviews before placing an order.

Guaranteed Christmas delivery was a failure Yeah so on December 6th, I paid them under the pretense of guaranteed delivery by Christmas. I understood the process: that once their artists have completed the art, they send it to you for approval, and if you choose to make alterations then it will delay the whole process by another 1-4 days. Okay, fair enough. So after I paid for guaranteed Christmas delivery, they sent me the art a couple days later. But the image was a dead link. I tried to "open image in new tab" but the new tab only showed some error text. So I informed them of this, asked them to try sending the art in a different format, and told them that it isn't really fair to delay the delivery process when they have sent me art that I simply can't view. A couple days later I was sent the art in .png format, which I was able to view. Okay, it looked good. So I approved it. Christmas came and went. Nothing. New Year's came and went. Nothing. It was January 8th when I finally received the pieces in the mail. The pieces themselves look good, the artists did a good job. The acrylic case for the card was rather scuffed up already upon arrival, which is somewhat disappointing. All in all, it's reasonably good art, but absolutely poor logistics.

They are legit… So all of my order came through and they are legit, the whole process from production to shipping to the UK took just under 2 weeks. I did find myself having to chase up on the digital artwork but it was sent to me. The main issue is the lack of communication from the courier on where the my item was. There are no damages on the metal card and it looks very nice! it worked out okay for me.