Amazing customer service! I got my original blanket with a bit of a crooked print and Sarah with customer service sent me a reprint free of charge. Amazing customer service!

Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

Honestly blown away by this I was half expecting to receive some bad quality blanket but I’m glad I took the chance and ordered. Customer service went above and beyond, answered my questions very fast and helped me change my order to a different blanket after I had made my purchase. Overall a very pleasant experience and phenomenal product. Will be ordering more in the future.

Extremely overpriced and terrible… Update: Got an email from the owner, or somebody anyhow. I was assured they were a small business in C.A. etc. before being given a return label for refund. (For the record, these were originally shipped from the east coast.) I sent the items back immediately to said location in C.A. and basically had to get PayPal involved a week after tracking showed they received them because they vanished on me. Who knows what the deal is. The first part of my experience is below. Extremely overpriced and terrible quality. Currently trying to find a way to send these two blankets back. Image is blurry and the ink is faded in parts, one of them isn't even aligned properly to the blanket. When you purchase one they send you an email requesting you write a review on their website, and so I did, with one-star and photos to show. Surprise, my reviews are not featured on the website. This website boasts itself as a small business just to make a huge profit off of poor effort. It's like I bought something from a random vendor in China.

I paid almost $73 and received a super… I paid almost $73 and received a super thin extremely blurry blanket for my 6 year old. I’ll be sending it back.