Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

LOVE IT!!! Honestly so surprised by this. I got it for my 12 yr old son who is literally OBSESSED with pikachu as an early Christmas gift since we'll be out of town during the holidays. Its honestly one of the softest blankets too. I got the sherpa style 😍. Going to be ordering more for sure for my 14 and 15 year old!

Honestly blown away by this I was half expecting to receive some bad quality blanket but I’m glad I took the chance and ordered. Customer service went above and beyond, answered my questions very fast and helped me change my order to a different blanket after I had made my purchase. Overall a very pleasant experience and phenomenal product. Will be ordering more in the future.

I have ordered two blankets I have ordered two blankets both pokemon for my son. He loves them . He has now ordered one as a gift. Package arrived timely. Ordered the biggest size each time. Had no issues with each order

Love this blanket! Love this blanket! The quality of the image and the feeling of the blanket blew me away. Don't mind the fire type, this blanket doesn't overheat you. It feels just right and picking the big size was a no brainer. I'll be ordering another one soon as my dog is fighting me for this one.