Website was easy to use and blanket was… Website was easy to use and blanket was exactly as described!

The blanket is much smaller.. The blanket is much smaller then expected very thin. They showed a picture what the blanket.would look like on a bed and it seems much smaller.

Absolutely amazing experience with… Absolutely amazing experience with Altered Way. I ordered five blankets and one custom one with some art my son drew and they all turned out amazing! I go the cheaper material and was shocked how soft and nice they all turned out. Sarah from the customer service team really set my mind at ease, the photo of my sons drawing i had wasnt the best quality and somehow they were able to turn it into a 60 inch blanket and it looks crystal clear! Will definitely be ordering more for my pokemon obsessed nieces and nephews for Christmas. Thank you so much!

Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

My son really appreciated it! While soft and visibly stunning on one side, the back is a little lackluster. Suggestion: it could made to look like the back of a Pokémon card. I am not sure what I was expecting, maybe a bit of filling. Even at the discounted rate, it felt a bit pricey for a one layer blanket. Also, their use of the word "custom" seems a bit strong. To me, "custom" meant uniquely personalized. Example: person's name and/or likeness incorporated into the card as either a Pokémon creature or trainer. However, they do have a wide selection of each Pokémon species they portray.