Honestly blown away by this I was half expecting to receive some bad quality blanket but I’m glad I took the chance and ordered. Customer service went above and beyond, answered my questions very fast and helped me change my order to a different blanket after I had made my purchase. Overall a very pleasant experience and phenomenal product. Will be ordering more in the future.

Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

My son really appreciated it! While soft and visibly stunning on one side, the back is a little lackluster. Suggestion: it could made to look like the back of a Pokémon card. I am not sure what I was expecting, maybe a bit of filling. Even at the discounted rate, it felt a bit pricey for a one layer blanket. Also, their use of the word "custom" seems a bit strong. To me, "custom" meant uniquely personalized. Example: person's name and/or likeness incorporated into the card as either a Pokémon creature or trainer. However, they do have a wide selection of each Pokémon species they portray.

Altered way is a scam company that… Altered way is a scam company that closes down when there's too many complaints and then reinvents itself as another company later. Now they're selling shoes. They ruined Christmas last year for my child and I wish there was a way to shut down these scummy individuals.

Like it Like it. One of my favorite Pokémon