Amazing customer service! I got my original blanket with a bit of a crooked print and Sarah with customer service sent me a reprint free of charge. Amazing customer service!

Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

The blankets I received are smaller… The blankets I received are smaller than visual. They were pretty much baby bed blankets. I returned for refund only to receive site credit. Not very happy customer. The blankets did look very nice. Just disappointed in size. The next size up is double than what I paid for smaller blanket. I purchased two. So instead of paying around 60$ to up size I am looking at 120$. Had I known that I probably would not have ordered at all. They really need to advertise that the smallest blanket is crib size. I was told they only offer store credit for the smaller blankets. I guess you only get your money back if your order the bigger sizes. Not very happy.

Website was easy to use and blanket was… Website was easy to use and blanket was exactly as described!

I ordered 2 blankets..got 1. I ordered 2 blankets, & only received 1. They were ordered at the same time, same tracking number..the email I received says both were delivered. I was here when the mail carrier made the delivery. I spoke to USPS, and they said this wasn't an error on their part, & to contact the company. I've sent 2 emails, tagged the company on their Facebook post about my order..nothing. the blanket I'm missing is $85, and I am really upset. I better receive the blanket soon, or I'm going to have to contact my bank because I'm not getting scammed. Of course there's no phone number to call for customer service. This is very disappointing.