Absolutely terrible customer service Absolutely terrible customer service. I ordered from a Facebook ad and have learned my lesson. I placed an order on 12/3/22 for a blanket. It took eight days to ship out, but it did arrive in time for Christmas as promised, on 12/13/22. It was much smaller than I realized, which is my fault. I immediately contacted them for a return, which required a “support ticket” be opened, and that I would receive more information later. I then received a notification that my support ticket was closed, so I opened another ticket, and received another notification that it was closed. After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn’t respond with return information. Miraculously I received a shipping label that day, and I mailed it back with tracking. Altered Way emailed me on 12/28/22 that they received my return and would “process it” within 5-7 days. After 9 days I sent a follow-up email, and still have not received a response, after 12 days. I’m filing a fraud claim with my credit card company.

I got this blanket for my son and he… I got this blanket for my son and he loved it! The blanket is so soft and the image is so clear. I am definately going to be ordering more. Product is wonderful and the customer service is outstanding! Thank you so much! Lisa R.

The blanket is much smaller.. The blanket is much smaller then expected very thin. They showed a picture what the blanket.would look like on a bed and it seems much smaller.

I paid almost $73 and received a super… I paid almost $73 and received a super thin extremely blurry blanket for my 6 year old. I’ll be sending it back.

LOVE IT!!! Honestly so surprised by this. I got it for my 12 yr old son who is literally OBSESSED with pikachu as an early Christmas gift since we'll be out of town during the holidays. Its honestly one of the softest blankets too. I got the sherpa style 😍. Going to be ordering more for sure for my 14 and 15 year old!