Absolutely horrific Absolutely horrific. This company is unreliable and should not be trusted. Ordered a shower spa and two faucets for a bathroom remodel and have received no shipping confirmation, no responses to emails. They will steal your money. Planning to pursue options to get my money back and ensuring this company is appropriately reported if I do not receive my items.

I had a great experience with Build… I had a great experience with Build Modern. I ordered my Signature Smart Faucet and received it in 4 days! Installation was super easy which I did myself and the touch feature is very responsive.

Poor customer service. I ordered from this company and still have not received the faucet. Have emailed them twice just to get an update on my order and have not heard a word from them. That is no way to run a business. Just update me. Do not order from this co. Sorry that I did.

Bad customer service We purchased a faucet in December of last year, and within a month the sprayer function stopped working, Initially, customer service responded that they were working on a replacement order, but have not responded to emails or website requests in over 1.5 months. Like many companies, this one is based in China so I was willing to give it extra time due to COVID, transport and shipping shortages, etc, but at this point I assume that it was wasted money.

Awful Same experience as many others! Ordered a tap months ago and still haven’t received it! Have emailed and used their contact page on their website and heard nothing back! Do not order with this company!