Absolutely horrific Absolutely horrific. This company is unreliable and should not be trusted. Ordered a shower spa and two faucets for a bathroom remodel and have received no shipping confirmation, no responses to emails. They will steal your money. Planning to pursue options to get my money back and ensuring this company is appropriately reported if I do not receive my items.

Poor customer service. I ordered from this company and still have not received the faucet. Have emailed them twice just to get an update on my order and have not heard a word from them. That is no way to run a business. Just update me. Do not order from this co. Sorry that I did.

Terrible I never received the order I made on 1 January 2021, three months ago. The support team answered until 23 february and then desappeared. Don't trust this Company

I had a great experience with Build… I had a great experience with Build Modern. I ordered my Signature Smart Faucet and received it in 4 days! Installation was super easy which I did myself and the touch feature is very responsive.

Should have a zero star rating Should have a zero star rating. I ordered two identical faucets from them. One was faulty. Upon contacting the company I was told to send it back to them for a refund. I did and never heard from them again and emails to them are undeliverable. Totally a rip off.