Le Crueset was instructed on where to… Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!

Faulty bakeware. Poor value for money Purchased a considerable number of items from the bakeware range. Springform tins after little use now rusting and lining coming away. As these are no longer safe to use I have disposed of them. I sent clear photos to Le Creuset Customer Service and was asked to return items for inspection when photos were perfectly clear. Not sure what has happened to Le Creuset - high price, poor value for money and customer service non existent. Years ago I had a faulty non stick frying pan which was replaced without question. I've made my last purchase with this company

Fantastic Product Great Customer Service We purchased a Le Creuset Dutch Oven pot over 30 years ago and have several other Le Creuset products. This is our go to pot for soups, casseroles, stews etc. as we find that it produces the best results and best tasting food. After 30 plus years of using it, for some reason the enamel started to flake off the bottom. Please understand that we use this cooking pot weekly so it gets a workout. I phoned customer service and spoke to Tanya about what was happening. She said to send the pot to her, they paid for shipping so there was no cost to us. After they reviewed what was happening, the immediate response was to send us a brand new one, again at no charge. I can't say enough about the quality of the product, the way it cooks and the great customer service I received from Le Creuset. I would highly recommend their products and the level of service they provide. Ron Romano

Le Creuset kettle. I bought a Le Creuset kettle in May 2022, it started rusting and I could no longer use it. I emailed Le Creuset, they responded quickly and requested that I send them photographs of the kettle and provide further details. They replaced my kettle. Fantastic after care service.

Disappointed Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.