Le Crueset was instructed on where to… Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!

Made an order for products through and… Made an order for products through and add for a cookbook and get a cookware set for free "just pay shipping ". The money was taken from my account but never received anything, not even the cookbook. Promotion said ships out in 2 to 7 days but I never received anything. It has been over a year now and I have moved to another state, but it was over 6 months before I moved. Not sure if they are worth getting, but watch carefully if buying through an add on the internet.

No refund I have had a cast iron pot from le creuset for 10+ years. Been careful with it and followed instructions how to cook with it. But the last year the enamel inside the pot cracked. I took it to the shop that I bought it today since the product is supposed to have a lifetime warranty. The staff at Le creuset said that I had been overheating the pot and put it in cold water quickly after. So they cannnot give any refund whatsoever. I am 100 % sure I did not do this, I treated that pot like my second child because of how expensive it is. Now Le creuset have lost a lifetime customer. If they for some reason want to discuss this further you can reach me on +46766441511. Sincerely, Jonathan

Extraordinary Good service and quality Extraordinary Good service and quality! I have shopped several times and i have only good experiences. I have reached out for cleaningadvice when i accidentally burned some food in my iron pan and further product information than listed and they answer very helpful and polite. It is much more service than i expect and that makes me trust the company and will gladly shop again. I did one return because of a minor thing and that was no problem. Very Nice Customer service and high quality products. Easy delivery home on my door.

Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.