False warranty and lying reviews My husband and I were gifted a Dutch oven for our engagement party. I was browning meat in it and the enamel started chipping off. I submitted a ticket and was told I would not receive a replacement as there were 'signs of burning', which is not in line with the care and use requirements. What is the point of a cast iron Dutch oven that cannot be used to brown meat? For the price of the cookware and the fact it is a Dutch oven, it makes no sense for it to only able to be used for 'low to medium' cooking. I then wrote a review on the product, which was not put up due to it being negative. Ergo, they obviously only publish positive reviews on their site, giving a false impression of the product to their customers.

Disappointed Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.

No refund I have had a cast iron pot from le creuset for 10+ years. Been careful with it and followed instructions how to cook with it. But the last year the enamel inside the pot cracked. I took it to the shop that I bought it today since the product is supposed to have a lifetime warranty. The staff at Le creuset said that I had been overheating the pot and put it in cold water quickly after. So they cannnot give any refund whatsoever. I am 100 % sure I did not do this, I treated that pot like my second child because of how expensive it is. Now Le creuset have lost a lifetime customer. If they for some reason want to discuss this further you can reach me on +46766441511. Sincerely, Jonathan

Attention à la mention Garantie A Vie… Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

Le Crueset was instructed on where to… Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!