Attention à la mention Garantie A Vie… Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

Communication from Le Crueset state no details of my claim can be found if they give me a contact I can supply info again Had contact with Le Creuset over the past three weeks with regard to a faulty stainless steel kettle. They take several days each time before a reply then ask for numerous photos which were supplied as requested. They ask me to try several remedies which I did without success then finally to return the product for further inspection without any supply of packaging to do so not to mention that I would be without a kettle for up to 10 days! When I explained that I have been unable to source a suitable container I was informed that I could visit my nearest store a two hour (minimum) round trip for inspection of the item but it was likely that this would be wear and tear and not under warranty. This is laughable as there are 2 adults only in the house and I am extremely meticulous in caring/cleaning without exception. Buyer beware of the warranty which is in my opinion a farce!

Don't waste your money Don't waste your money. Paid £75 for non stick pan to which everything sticks from day one! I read the instructions booklet carefully! It is worse than the £5 , 3 year old pan it is replacing. Customer service was pompous, unfriendly and unhelpful. Date of experience: 14 March 2024

Absolutely Horrid Customer Service. I've purchased two pans from them, both of which were replaced under warranty and both of which only lasted 6 months each. Never once used on high heat and always used with butter or oil. Only used on an electric samsung stovetop. For the price of the pans, the lifespan is not there and the customer service is absolutely abysmal. My most recent interaction with customer service confirmed... A) The rep "ADRIAN B" openly admitted Le Creuset uses toxic "Forever" chemicals on their pans. Took 3 emails to him to fish this information out of him. If you're looking to buy pans from them and are concerned with these toxic chemicals, so please look elsewhere. B) An abhorrent display of any centricity to the customer. This rep (same as above) accused me of using high heat on my pans...something I've never done!! I cook on low and cook simple things like fried eggs.

Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.