Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

Horrific customer service I‘ve owned my pots for 14 years, used daily 😁 Recently (~Jan. 2024) two of the pots developed chips in the inside enamel. Called customer service for advice, left countless messages, never got a call back, wrote to the company, got two emails in reply throughout this period. The first asked for pictures, the second 1 month later was a standard copy-paste response saying that le creuset would not honour the 30-year warranty, referring to pictures not of my pots, and blaming me for the problem. I wrote back on the 8th of March 2024, asking for advice (repair etc) on my options and disputing the findings. I am still waiting (27.03) for an answer to my email. Whilst i loved my pots, this company’s customer service support is horrendous - 1 star 🤬

No refund I have had a cast iron pot from le creuset for 10+ years. Been careful with it and followed instructions how to cook with it. But the last year the enamel inside the pot cracked. I took it to the shop that I bought it today since the product is supposed to have a lifetime warranty. The staff at Le creuset said that I had been overheating the pot and put it in cold water quickly after. So they cannnot give any refund whatsoever. I am 100 % sure I did not do this, I treated that pot like my second child because of how expensive it is. Now Le creuset have lost a lifetime customer. If they for some reason want to discuss this further you can reach me on +46766441511. Sincerely, Jonathan

Communication from Le Crueset state no details of my claim can be found if they give me a contact I can supply info again Had contact with Le Creuset over the past three weeks with regard to a faulty stainless steel kettle. They take several days each time before a reply then ask for numerous photos which were supplied as requested. They ask me to try several remedies which I did without success then finally to return the product for further inspection without any supply of packaging to do so not to mention that I would be without a kettle for up to 10 days! When I explained that I have been unable to source a suitable container I was informed that I could visit my nearest store a two hour (minimum) round trip for inspection of the item but it was likely that this would be wear and tear and not under warranty. This is laughable as there are 2 adults only in the house and I am extremely meticulous in caring/cleaning without exception. Buyer beware of the warranty which is in my opinion a farce!

Faulty bakeware. Poor value for money Purchased a considerable number of items from the bakeware range. Springform tins after little use now rusting and lining coming away. As these are no longer safe to use I have disposed of them. I sent clear photos to Le Creuset Customer Service and was asked to return items for inspection when photos were perfectly clear. Not sure what has happened to Le Creuset - high price, poor value for money and customer service non existent. Years ago I had a faulty non stick frying pan which was replaced without question. I've made my last purchase with this company