Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

Don't waste your money Don't waste your money. Paid £75 for non stick pan to which everything sticks from day one! I read the instructions booklet carefully! It is worse than the £5 , 3 year old pan it is replacing. Customer service was pompous, unfriendly and unhelpful. Date of experience: 14 March 2024

No refund I have had a cast iron pot from le creuset for 10+ years. Been careful with it and followed instructions how to cook with it. But the last year the enamel inside the pot cracked. I took it to the shop that I bought it today since the product is supposed to have a lifetime warranty. The staff at Le creuset said that I had been overheating the pot and put it in cold water quickly after. So they cannnot give any refund whatsoever. I am 100 % sure I did not do this, I treated that pot like my second child because of how expensive it is. Now Le creuset have lost a lifetime customer. If they for some reason want to discuss this further you can reach me on +46766441511. Sincerely, Jonathan

Le Creuset kettle. I bought a Le Creuset kettle in May 2022, it started rusting and I could no longer use it. I emailed Le Creuset, they responded quickly and requested that I send them photographs of the kettle and provide further details. They replaced my kettle. Fantastic after care service.

Absolutely Horrid Customer Service. I've purchased two pans from them, both of which were replaced under warranty and both of which only lasted 6 months each. Never once used on high heat and always used with butter or oil. Only used on an electric samsung stovetop. For the price of the pans, the lifespan is not there and the customer service is absolutely abysmal. My most recent interaction with customer service confirmed... A) The rep "ADRIAN B" openly admitted Le Creuset uses toxic "Forever" chemicals on their pans. Took 3 emails to him to fish this information out of him. If you're looking to buy pans from them and are concerned with these toxic chemicals, so please look elsewhere. B) An abhorrent display of any centricity to the customer. This rep (same as above) accused me of using high heat on my pans...something I've never done!! I cook on low and cook simple things like fried eggs.