Lifetime guarantee is meaningless My BLX buds worked for 18 months then one stopped working. The extra charge for the lifetime guarantee is a waste of money. I have been contacting the company for 3 months and I cannot get a resolution to my problem, only standard replies saying the same thing. The guarantee is meaningless as there has been no suggestion of replacement or repair. Awful customer service response. Go Elsewhere.

First and foremost First and foremost, there is no help with anything from this company. After waiting over a month, I received the earbuds. Nothing like the add. No App for adjustment, all on the earbuds. Increases volume which is distorted but has no other features that really work. Called and left several messages, sent numerous emails and no answer except what came from auto return. Worthless and they will not accept a return. Nothing I read about these earbuds was true. Horrible company.

I bought these buds they broke within 2… I bought these buds they broke within 2 months luckily I set up the warranty only to be stone walled by the company. They do not respond to my messages after advising they would send out replacement out it has now been 2 months since they last communicated with me wasted my money on these please do not wast your money or time

Ear buds I've tried yo get in contact with this company on numerous occasions 1. To cancel order as postage was 17.00 2. Had notification that they'd been despatched, but tracking number is unknown Have emailed twice more yo try snd get a response but only get a generic response and then another email to say our purchase hasn't been completed and checkout before we miss out on this order. Now I'm reading the rest of these reviews and realise we have been conned for 117 quid. Gutted, distraught and damnrighg angry. This company should be held accountable

I like a previous review can only get… I like a previous review can only get one bud to work at a time. I’ve raised several tickets and get automated responses. I’ ve provided every number going but no satisfaction. I even stupidly paid for a warranty but cannot find anyone to contact to speak too. Very disappointed