1 star is too high I purchased the earbuds and extended warranty on 9/27/2023. They arrived 10/12/2023. I purchased these mainly for business phone calls. My clients reported the sound was awful so I started a return by emailing customer service. I followed the directions and sent them via UPS on 10/13/2023. BLX received them 10/18/2023. As of 11/26/2023 I have neither received a credit for the earbuds nor the extended warranty. What a disappointing experience. Purchase at your own risk.

DO NOT BUY THIS PRODUCT DO NOT BUY THIS PRODUCT - order system does not work so you be charged, get the kit but no come back. The product itself is dire as the microphone did not work properly at all. Their service model is absolutely hopeless and very frustrating as they say 30 day no quibble guarantee but no return address provided and service desk are useless. Also, reply did not actually send me an email as promised that I can find.

First and foremost First and foremost, there is no help with anything from this company. After waiting over a month, I received the earbuds. Nothing like the add. No App for adjustment, all on the earbuds. Increases volume which is distorted but has no other features that really work. Called and left several messages, sent numerous emails and no answer except what came from auto return. Worthless and they will not accept a return. Nothing I read about these earbuds was true. Horrible company.

Blxbuds is a scam! This whole thing feels like a scam to me - aka the earbuds overall suck for the price you pay but the worst part is that blx is not honoring their 30 day money back guarantee. I sent my blxbuds back within the 30 day window but since sending them back they won't reply to any emails I send them and I have yet to see a refund. Stay away from blxbuds if you value your money!!!

I have been ripped off I have been ripped off. I bought the buds, immediately didn't like them and sent them back. It's been 2 months since they received them (I have the shipping receipt) and still no refund. They have the buds AND my money. I've rec'd 8 emails stating how sorry they are and someone will handle the refund immediately, but nothing happens after that. DO NOT THROW YOUR MONEY AWAY!