No 30 day return I received ear buds from a purchase I made online, on November 19. I realized they weren't the quality I wanted so I tried returning them. They have a 30 day return policy, and I began trying to return them with time to spare. My actual experience was awful. I received and email stating all the needed were my Order Numbers. I thought I'd only ordered the earbuds, but they added on warrantied, shipping and handling greatly increasing the total price. In response, I looked up all charges including the warranties and such. When I went to their website, I got loads of double talk, but the bottom line is all they would return to me was 30%. I was put on hold often and for long periods of time. I made it clear the 30% wasn't what their guarantee offered. I wish I'd have found Trustpilot sooner!

BLX buds faulty after 2mths BLX buds became faulty after only 2 months use. This of course is outside of their 30day warranty. There is a reason they only provide 30 days….. cheaply made tat. While working, the touch buttons were very flakey at best and recharging the earbuds via the charging case didn’t always work correctly either. I contacted BLX who said tough you’re outside our warranty period. !DO NOT BUY THESE CHEAP HEADPHONES!

Purchased 3 received 2 and an empty box Purchased 3 received 2 and an empty box. Contact form on the website just kept throwing an error, and the bottom of the page has an incomplete sentence regarding calling the company. "This Contact Form will save you time in getting a FASTER response, but if you prefer to reach us by phone, click . You may experience longer than usual waiting times." There's no button that's missing, it's literally a blank space where they say you can call them. Edit after company response: You didn't provide me a method to reply to your response. Should I do this and edit my initial review to add the order number on a public forum?

Ear buds I've tried yo get in contact with this company on numerous occasions 1. To cancel order as postage was 17.00 2. Had notification that they'd been despatched, but tracking number is unknown Have emailed twice more yo try snd get a response but only get a generic response and then another email to say our purchase hasn't been completed and checkout before we miss out on this order. Now I'm reading the rest of these reviews and realise we have been conned for 117 quid. Gutted, distraught and damnrighg angry. This company should be held accountable

Need RETURN. Customer Service all talk/no action. I made mistake of ordering BLX Buds from gogetgadgetcrat in San Antonio. I discovered before my package came that I would need to return it, so have not opened the package, and have requested at least three times that they inform me how to return the order and have them issue a refund. They have sent emails that take a full page to say only broad generalizations about how they are so qualified and that it is so important to them that I be satisfied, but there has been no followup that actually deals with the issue. This has gone on for a full month now. I ordered Nov. 30 Requested cancellation on Dec. 1, They delivered anyway and requests to return have not been acted on.