I have been ripped off I have been ripped off. I bought the buds, immediately didn't like them and sent them back. It's been 2 months since they received them (I have the shipping receipt) and still no refund. They have the buds AND my money. I've rec'd 8 emails stating how sorry they are and someone will handle the refund immediately, but nothing happens after that. DO NOT THROW YOUR MONEY AWAY!

First and foremost First and foremost, there is no help with anything from this company. After waiting over a month, I received the earbuds. Nothing like the add. No App for adjustment, all on the earbuds. Increases volume which is distorted but has no other features that really work. Called and left several messages, sent numerous emails and no answer except what came from auto return. Worthless and they will not accept a return. Nothing I read about these earbuds was true. Horrible company.

Very cheap and made even cheaper The earbuds are priced fairly cheaply and praised as top tier in multiple articles I've come by. And they are decent for sound quality, the microphone is terrible. They disconnect frequently, have an inconsistent range, and now the left one has stopped working entirely. It has not even been a month and while I'm in the warranty period i wont even try based off the other reviews getting your money back is virtually impossible. Simply put these earbuds are cheaply priced and far more cheaply made. I'm extremely disappointed with how shoddily they are designed and i will purposely tell people to avoid them from here on.

No 30 day return I received ear buds from a purchase I made online, on November 19. I realized they weren't the quality I wanted so I tried returning them. They have a 30 day return policy, and I began trying to return them with time to spare. My actual experience was awful. I received and email stating all the needed were my Order Numbers. I thought I'd only ordered the earbuds, but they added on warrantied, shipping and handling greatly increasing the total price. In response, I looked up all charges including the warranties and such. When I went to their website, I got loads of double talk, but the bottom line is all they would return to me was 30%. I was put on hold often and for long periods of time. I made it clear the 30% wasn't what their guarantee offered. I wish I'd have found Trustpilot sooner!

Ignore negative reviews Do ignore negative reviews. I have experienced nothing other an high satisfaction from these quality earbuds. Sound quality and comfort are excellent. Great value. I ordered 3 pairs and gave 2 away to family who are delighted. I was accidentally sent 3 more pairs which I declared and was allowed to keep for free with no hassle whatsoever. Excellent prompt customer service by email and post.