Lifetime guarantee is meaningless My BLX buds worked for 18 months then one stopped working. The extra charge for the lifetime guarantee is a waste of money. I have been contacting the company for 3 months and I cannot get a resolution to my problem, only standard replies saying the same thing. The guarantee is meaningless as there has been no suggestion of replacement or repair. Awful customer service response. Go Elsewhere.

First and foremost First and foremost, there is no help with anything from this company. After waiting over a month, I received the earbuds. Nothing like the add. No App for adjustment, all on the earbuds. Increases volume which is distorted but has no other features that really work. Called and left several messages, sent numerous emails and no answer except what came from auto return. Worthless and they will not accept a return. Nothing I read about these earbuds was true. Horrible company.

Fualty BLX Buds. WHY CAN@:T THEY JUST REFUND ME!\\\I purchased some BLX Buds earphones for… I purchased some BLX Buds earphones for my wife's birthday back on the 30th Sep. They do not pairup/synch with her or any other mobile phone. I have been contacting customer service to get a refund/return advice but get standard fob-off replies. It is now 19th December and I am no closer to claiming a refund despite having a warranty certificate. My order number is 2219734475. Please can action be taken.

Ignore negative reviews Do ignore negative reviews. I have experienced nothing other an high satisfaction from these quality earbuds. Sound quality and comfort are excellent. Great value. I ordered 3 pairs and gave 2 away to family who are delighted. I was accidentally sent 3 more pairs which I declared and was allowed to keep for free with no hassle whatsoever. Excellent prompt customer service by email and post.

Bought these 2 years ago in March Bought these 2 years ago in March. It's been 2 years and no product, I gave up a long time ago.