The reviews are true The reviews are true. They've had enough time (2 weeks) to send the 2 chandeliers or at least the tracking. Same story goes a long way: Number #1 Lie) Delivery & tracking in 5-7 day. Number #2 Lie) You'll receive tracking next week. Number #3 Lie "I'll look into it." Basically, they had my payment for 2 weeks and have no intension on shipping a product this week.

I ordered a very expensive chandellier… I ordered a very expensive chandellier from these folks, in stock they said...6-weeks later it arrives. No instructions, the box was packed by a child from the looks of it. And most of the wiring is shorted to ground tripping the breakers every time power is applied. So I call their customer service in NJ, who differs to the shipper in CA. The whole set-up is a front for shoddy Chinese made lighting. Your money is best spent elsewhere or you're just giving it away. I would give them a zero but the system will not let me... UPDATE as of 24 Sep 2020. After some extensive conversations I got through to a supervisor who knew her stuff. They gave me a store credit and I purchased a different style from them, that’s the upside, the downside is an additional 4-week wait to resolve. I’m giving them an additional star. But the fact remains that the NJ crew is a front for a CA crew who is a front for a Chinese crew, be forewarned your experience may be better or worse.

The worst. Proceed with caution. I ordered an expensive light fixture in April, which advertised to ship in a week. After weeks of no information on order status, and more weeks of no response from their customer service, I was finally told at the end of May that the item had shipped. It is now the end of June, I am stuck contacting multiple freight companies who have handed off the fixture, with no help and no response from Gallery Chandeliers. I should have read these reviews first, and I will NEVER order through them again.

Very awful product Very awful product! Looks like trash! Everything is plastic. Would definitely not recommend this company.

Bad Customer service Like a previous reviewer. I also received the wrong chandelier. It also had a blown lampholder that should have been picked up when they tested it. If they did test of course! There was no certificate of authenticity. They were very abrupt and absolutely no apology. Just said they would replace the lampholder and send some blue Crystals by post. It was also listed on their site at a different (cheaper) price than the one I paid. They made no comment to that! Also hidden in their terms and conditions it does say assembly is needed but doesn't make that clear in the description. It comes in tiny pieces and needs full assembly. Overall I wouldn't use them again. And would advise on finding another Company to deal with who do give Customer Service.