Awful experience I ordered a chandelier from ‘gallery chandeliers’ in 11/2019. I received in 12/2019. I hired an electrical company to install the heavy and large chandelier on my ceiling at my house. Once installed we all noticed that the chandelier they shipped looks different from the one I ordered online. I reported the matter to their sales associate named ‘Alex’ the rude sales associate raised his voice at me and gave me attitude. I was told that in fact they had shipped me the wrong item. I was also said they won’t cover my expense to remove it but I was more than welcome to ship it back. I paid $750 for installation and to remove it is another $750. Oh I must mention this: they offered $150 store credit. This company is unrealistic and very unprofessional based upon my experience.

The worst. Proceed with caution. I ordered an expensive light fixture in April, which advertised to ship in a week. After weeks of no information on order status, and more weeks of no response from their customer service, I was finally told at the end of May that the item had shipped. It is now the end of June, I am stuck contacting multiple freight companies who have handed off the fixture, with no help and no response from Gallery Chandeliers. I should have read these reviews first, and I will NEVER order through them again.

Lovely product, the description not so much The flush mount chandelier was a cut down version of the the full Empire. Lots of left over crystals, and pieces. It didn't make sense to do it that way to us - but more importantly it should have been noted in the description that the purchaser needs to self modify the product.

We admire it every day. We love our chandalier. I took about 6 months deciding what I might put in a very formal breakfast area in a newly remodeled ultra luxury kitchen. I am so happy with the choice to order it from Gallery74, the service was outstanding. One crystal ball was missing and they mailed it to me right away. I would order from them again without any hesitation.

This company is a joke!!!! This company is a joke!!!! I placed an order last December for 4 chandeliers.. I committed to 2 clients to have these chandeliers for April events. they advertise all their products as "IN STOCK ITEMS".. they lie!! be careful.. I talked to them in February and then in march and they were just saying lies and lies..